Atos

1 month ago

SERVICE DELIVERY MANAGER (Bezons, FR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Senior Service Delivery Manager responsible for a portfolio of major, complex IT services, ensuring operational excellence, service quality, contractual adherence, and continual improvement across multi-service or international accounts, collaborating with SDM teams, IT and business leadership, and driving continuous transformation.

Location: France

Workplace: Onsite

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Lead governance and strategic oversight for a high-stakes, multi-service or international client portfolio with senior client representation
•Supervise SDM and operational teams; ensure ITIL processes are applied and SLA/KPI targets are met; define corrective actions and ensure service continuity
•Act as senior client reference across IT, procurement and business leadership; understand business enjeux and advise on service optimization
•Structure and drive CSI and continuous improvement plans; identify opportunities for automation and innovation to transform operations and contractual scope
•Manage portfolio profitability, including forecasting, budgeting, invoicing and scope adjustments; pursue growth opportunities and service expansion

Key Requirements

•12 to 15 years minimum experience in IT services delivery management or management of critical contracts
•Strong understanding of ITIL processes and managed services models; ability to ensure SLAs/KPIs are met
•Experience working with senior-level stakeholders (CIO, purchasing, domain leads) and cross-functional teams
•Certifications appreciated: ITIL Expert or Managing Professional, PMP, Prince2, technical or cloud certification
•Bachelor's or master's degree in information technology, service management or project management

Experience:12-15 yearsIT servicesDelivery managementContract managementITIL

Education:Master's

Skills:LeadershipCommunicationStakeholder managementTeam coordinationProblem-solving

Certifications:ITIL ExpertPMPPrince2Cloud certification

Tech Stack:ITILCloudCybersecurity

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

1 month ago

SERVICE DELIVERY MANAGER (Bezons, FR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: France

Workplace: Onsite

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Lead governance and strategic oversight for a high-stakes, multi-service or international client portfolio with senior client representation
•Supervise SDM and operational teams; ensure ITIL processes are applied and SLA/KPI targets are met; define corrective actions and ensure service continuity
•Act as senior client reference across IT, procurement and business leadership; understand business enjeux and advise on service optimization
•Structure and drive CSI and continuous improvement plans; identify opportunities for automation and innovation to transform operations and contractual scope
•Manage portfolio profitability, including forecasting, budgeting, invoicing and scope adjustments; pursue growth opportunities and service expansion

Key Requirements

•12 to 15 years minimum experience in IT services delivery management or management of critical contracts
•Strong understanding of ITIL processes and managed services models; ability to ensure SLAs/KPIs are met
•Experience working with senior-level stakeholders (CIO, purchasing, domain leads) and cross-functional teams
•Certifications appreciated: ITIL Expert or Managing Professional, PMP, Prince2, technical or cloud certification
•Bachelor's or master's degree in information technology, service management or project management

Experience:12-15 yearsIT servicesDelivery managementContract managementITIL

Education:Master's

Skills:LeadershipCommunicationStakeholder managementTeam coordinationProblem-solving

Certifications:ITIL ExpertPMPPrince2Cloud certification

Tech Stack:ITILCloudCybersecurity

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn