Payments & Refunds Specialist

Platinumlist
Philippines
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Attention to detail","Written communication","Reliability","Discretion","Procedural accuracy"]

Own customer inquiries related to payments and refunds end-to-end: investigate transactions in the payment system, interpret statuses (succeeded, failed, pending/held), and explain outcomes in clear written English. Process refunds by verifying eligibility and correctness, obtaining Finance Manager approval for larger refunds, recording references, and attaching proof. Maintain accurate ticket and payment records, escalate exceptions, and meet response and completion targets.

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FursaFursa
Platinumlist
Platinumlist
21 hours ago

Payments & Refunds Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own customer inquiries related to payments and refunds end-to-end: investigate transactions in the payment system, interpret statuses (succeeded, failed, pending/held), and explain outcomes in clear written English. Process refunds by verifying eligibility and correctness, obtaining Finance Manager approval for larger refunds, recording references, and attaching proof. Maintain accurate ticket and payment records, escalate exceptions, and meet response and completion targets.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Check payment transactions in the payment system to confirm whether payments succeeded, failed, are pending, or are temporary holds.
  • •Process refund requests by verifying order details, original payment, eligibility, and correct amount/currency, escalating approvals as required.
  • •Own each customer ticket from first message to resolution across email, chat, and messaging, explaining policies in plain language and setting realistic timelines.
  • •Maintain daily reconciliation between the ticketing system and the payment system, report mismatches, and produce a daily queue summary.
  • •Gather evidence for chargebacks/disputes using a standard template and escalate anything not covered by procedure.

Key Requirements

  • •A degree or diploma in accounting, finance, commerce, or business (or equivalent practical bookkeeping or customer service experience).
  • •0 to 2 years of experience; the role is designed to be trained on systems and policy.
  • •Clear, warm, plain written English suitable for customers worried about money.
  • •Strong attention to detail when reading transaction records and matching information accurately.
  • •Comfortable with spreadsheets (sorting, filtering, basic formulas) and following a written procedure exactly.
Experience:0Customer serviceAccountingBookkeeping
Education:Bachelor's
Skills:Attention to detailWritten communicationReliabilityDiscretionProcedural accuracy
Languages:English

Company Brief

Platinumlist
Operates an online events discovery and ticketing platform in India, listing concerts, festivals, workshops, and experiences while providing ticketing, promotions, and event management services for organizers and attendees.
Industry: Events & Live Entertainment
Growth: Established Company
Headquarters: Mumbai, India
Website