Apprentice

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Attention to detail","Communication","Interpersonal skills","Confidentiality","Teamwork","Willingness to learn"]

Deliver a superior customer experience for American Express Card Members by resolving card-related questions through credit and collections voice support. Support responsible spending by understanding customer profiles, recommending suitable benefits and products, and following compliance guidelines. Resolve queries using established call conversation models with a first-call resolution mindset, while maintaining quality and compliance standards through clear communication and confidentiality.

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FursaFursa
American Express
American Express
4 days ago

Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver a superior customer experience for American Express Card Members by resolving card-related questions through credit and collections voice support. Support responsible spending by understanding customer profiles, recommending suitable benefits and products, and following compliance guidelines. Resolve queries using established call conversation models with a first-call resolution mindset, while maintaining quality and compliance standards through clear communication and confidentiality.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Deliver a superior customer experience to Card Members using American Express services and benefits.
  • •Support responsible spending by understanding customer profiles and needs, recommending suitable benefits and products, and adhering to compliance guidelines.
  • •Resolve Card Member queries using established call conversation models and provide alternative solutions to achieve the best outcomes.
  • •Maintain quality and compliance standards while demonstrating strong communication, ownership, resilience, and first-call resolution focus.
  • •Assist Card Members with account status and credit-related concerns through tailored payment and digital solutions.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid ParentalWellness StipendCounseling SupportFlexible Working

Key Requirements

  • •Bachelor’s degree.
  • •Not more than 5 years of difference between highest education degree completion date and joining date.
  • •Should not have enrolled in any prior Government Apprenticeship programs.
  • •Strong attention to detail and accuracy, with a willingness to learn and adapt to new tasks.
  • •Good communication and interpersonal skills, including the ability to maintain confidentiality.
Education:Bachelor's
Skills:Attention to detailCommunicationInterpersonal skillsConfidentialityTeamworkWillingness to learn
Tech Stack:Microsoft Office Suite

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn