Personal Banker Associate II - Melvindale

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Consultative selling","Customer service","Risk awareness","Communication","Relationship building"]

Join as a Retail Personal Banker II, completing a 4–8 week onboarding program with rotations in Operations and Sales & Service, followed by certification. You will use a consultative sales process and Financial Needs Assessment to build customer profiles, cross-sell deposits, loans, and fee-based services, and retain customers. The role includes outside sales/community outreach, referral collaboration with business partners, and meeting customer experience and production goals while managing risk responsibly.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Personal Banker Associate II - Melvindale

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Last checked: 6 hours agoStatus: Live

Job Summary

Join as a Retail Personal Banker II, completing a 4–8 week onboarding program with rotations in Operations and Sales & Service, followed by certification. You will use a consultative sales process and Financial Needs Assessment to build customer profiles, cross-sell deposits, loans, and fee-based services, and retain customers. The role includes outside sales/community outreach, referral collaboration with business partners, and meeting customer experience and production goals while managing risk responsibly.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
  • •Maintain knowledge of retail consumer and small business products/services and recommend solutions aligned to customer value proposition.
  • •Utilize CAMP and other approved marketing tools to reach out to customers, set appointments, and conduct periodic financial reviews.
  • •Cross-sell to existing customers and participate in outside sales activities such as onsite presentations, business sales calls, and community financial literacy events.
  • •Meet/exceed customer experience and individual/team production goals; guide CSRs on sales and referrals; handle customer issues with professionalism while following policies and procedures.

Key Requirements

  • •College degree or work experience with transferrable skills (or a combination of education and experience).
  • •Ability to develop comfort level with sales activities to acquire new retail and small business customers and cross-sell to existing customers.
  • •Demonstrated understanding of advanced math functions to analyze credit and financial information.
  • •Ability to professionally represent the bank through appearance and verbal/written communication.
  • •S.A.F.E. Act registration required at time of employment through the Nationwide Mortgage Licensing System (NMLS).
Experience:Financial industry
Education:Bachelor's
Skills:Consultative sellingCustomer serviceRisk awarenessCommunicationRelationship building
Licenses:NMLS registration
Certifications:S.A.F.E. Act registration (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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