Technical Account Manager (Post-Sales Management)(Based in HK)

Trend Micro
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving"]

A Technical Account Manager focused on post-sales engagement for Trend Micro's PSP accounts, acting as a trusted security advisor to enterprise clients, owning technical aspects, and building long-term relationships with customers, sales teams, partners, and internal experts to optimize Trend Micro solutions and drive improved security outcomes.

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Trend Micro
Trend Micro
7 months ago

Technical Account Manager (Post-Sales Management)(Based in HK)

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Last checked: 1 day agoStatus: Live

Job Summary

A Technical Account Manager focused on post-sales engagement for Trend Micro's PSP accounts, acting as a trusted security advisor to enterprise clients, owning technical aspects, and building long-term relationships with customers, sales teams, partners, and internal experts to optimize Trend Micro solutions and drive improved security outcomes.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts.
  • •Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.
  • •Build and nurture strong, long-term relationships with key stakeholders—including customers, internal sales teams, partners, and Trend Micro’s technical experts.
  • •Analyze security incidents and product-related events to drive continuous improvement in customer experience and solution performance.

Key Requirements

  • •Minimum 2 years of experience in IT related industry.
  • •Proficiency in Cantonese and English, both verbal and written.
  • •Hands-on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere.
  • •Strong expertise in TCP/IP networking.
  • •Excellent troubleshooting and problem-solving skills.
Experience:2+ yearsCybersecurityEnterprise IT
Skills:CommunicationInterpersonal skillsProblem-solving
Languages:CantoneseEnglish
Tech Stack:Windows ServerLinuxVMware vSphereTCP/IPDNSFirewallsRouters

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn