UAE Partner Care Advisor (Non-voice)

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide support to merchants by answering inbound emails and responding to live chats about Tamara services. Identify customer questions and concerns, resolve issues by reviewing account and transaction details, and deliver accurate, detailed explanations using support scripts. Maintain performance against support metrics while offering timely, tailored solutions that improve the shopping, paying, and banking experience for partners.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound emails and respond to live chats efficiently.
•Identify customer questions, concerns, and overall needs.
•Provide accurate answers and solutions to customer queries.
•Review customer accounts and transactions to resolve issues.
•Give detailed explanations of Tamara services while following communication scripts and support metrics.

Key Requirements

•Minimum 1 year of customer experience in the local market.
•Previous customer service experience is a plus.
•Native Arabic speaker.
•Fluency in English (B1 profile).
•Holds a university degree.

Experience:1+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer focusEmpathyTeamwork

Languages:ArabicEnglish

Company Brief

Tamara UAE

Website

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Tamara UAE

4 months ago

UAE Partner Care Advisor (Non-voice)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound emails and respond to live chats efficiently.
•Identify customer questions, concerns, and overall needs.
•Provide accurate answers and solutions to customer queries.
•Review customer accounts and transactions to resolve issues.
•Give detailed explanations of Tamara services while following communication scripts and support metrics.

Key Requirements

•Minimum 1 year of customer experience in the local market.
•Previous customer service experience is a plus.
•Native Arabic speaker.
•Fluency in English (B1 profile).
•Holds a university degree.

Experience:1+ years

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer focusEmpathyTeamwork

Languages:ArabicEnglish

Company Brief

Tamara UAE

Website