UAE Partner Care Advisor (Non-voice)

Tamara UAE
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Problem-solving","Customer focus","Teamwork"]

Provide exceptional partner/merchant support for Tamara by answering questions via website and live chat, and assisting with emails and other inbound requests. Review customer accounts and transactions to resolve issues, deliver accurate information with clear explanations, and tailor solutions to meet needs. Maintain support metrics and follow communication scripts while working in a fast-paced environment with rotational hours.

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FursaFursa
Tamara UAE
Tamara UAE
6 months ago

UAE Partner Care Advisor (Non-voice)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional partner/merchant support for Tamara by answering questions via website and live chat, and assisting with emails and other inbound requests. Review customer accounts and transactions to resolve issues, deliver accurate information with clear explanations, and tailor solutions to meet needs. Maintain support metrics and follow communication scripts while working in a fast-paced environment with rotational hours.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound calls, emails, and respond to live chats efficiently.
  • •Identify customer questions, concerns, and overall needs.
  • •Provide accurate answers and solutions to customer queries.
  • •Review customer accounts and transactions while resolving issues.
  • •Meet support metrics and follow communication scripts when handling different topics.

Key Requirements

  • •Minimum 1 year of customer experience in the local market.
  • •Native Arabic speaker.
  • •Fluency in English Language (B1 profile).
  • •University degree.
  • •Ability to handle customer issues and solve problems quickly; comfortable using computers and internet applications.
Experience:1+ yearsCustomer service
Education:Bachelor's
Skills:Written communicationVerbal communicationProblem-solvingCustomer focusTeamwork
Languages:ArabicEnglish

Company Brief

Tamara UAE
Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2020
WebsiteLinkedIn