Global Assist Specialist

Everbridge
Hungary
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Administrative skills","Problem-solving","Critical thinking","Empathy","Professionalism","Calmness","Flexibility","Self-motivation","Proactive approach"]

Provide 24/7 incident response support for expatriate and business-traveling employees worldwide. You’ll manage initial incident reports, coordinate resource dispatch, handle emergencies, and communicate effectively with clients and internal stakeholders. Own case lifecycles by recording details in a case management system, coordinating medical treatment and security with clinical teams, and supporting related intelligence and process improvements. Work day/night shifts from Hungary as a remote, home-based role.

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FursaFursa
Everbridge
Everbridge
1 day ago

Global Assist Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide 24/7 incident response support for expatriate and business-traveling employees worldwide. You’ll manage initial incident reports, coordinate resource dispatch, handle emergencies, and communicate effectively with clients and internal stakeholders. Own case lifecycles by recording details in a case management system, coordinating medical treatment and security with clinical teams, and supporting related intelligence and process improvements. Work day/night shifts from Hungary as a remote, home-based role.
Location: Hungary
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide initial response and assistance to client situations worldwide.
  • •Manage initial incident reports, coordinate resource dispatch, and handle emergencies.
  • •Collaborate with client stakeholders and manage case lifecycle.
  • •Record incident/case details in the Case Management System and use MS Office for data administration.
  • •Coordinate medical treatment and security with clinical team and partners, and escalate issues or risks as needed.

Pay and Benefits

Perks:Health InsuranceLife InsuranceCafeteria Plan

Key Requirements

  • •Experience in emergency response, customer service, or a call center environment.
  • •Fluency in English (verbal and written).
  • •Ability to work under pressure and manage multiple tasks simultaneously.
  • •Strong communication, interpersonal, and administrative skills.
  • •Proficiency in MS Office and willingness to learn new systems.
Experience:Customer serviceCall centerEmergency response
Skills:CommunicationInterpersonal skillsAdministrative skillsProblem-solvingCritical thinkingEmpathyProfessionalismCalmnessFlexibilitySelf-motivationProactive approach
Languages:English
Tech Stack:Case Management SystemMicrosoft OfficeMS OfficeMass Communications Platforms

Company Brief

Everbridge
Provides critical event management and public warning solutions that help organizations detect, manage, and respond to incidents. Offers mass notification, incident management, and operational resilience tools for enterprises, government agencies, and healthcare providers.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Burlington, United States
Founded: 2002
WebsiteLinkedIn