Care Navigator (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Empathy","Active listening","Organization","Detail-oriented","Communication"]

Serve as the first point of contact for older adults (and their families) reaching out to the team, guiding them through intake with warmth, clarity, and professionalism. You’ll coordinate next steps by helping match patients with the right therapist and ensuring each person feels confident and supported throughout the transition into care. This remote role blends patient support, coordination, and emotional guidance to improve access to mental health care.

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FursaFursa
Sailor Health
Sailor Health
4 days ago

Care Navigator (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the first point of contact for older adults (and their families) reaching out to the team, guiding them through intake with warmth, clarity, and professionalism. You’ll coordinate next steps by helping match patients with the right therapist and ensuring each person feels confident and supported throughout the transition into care. This remote role blends patient support, coordination, and emotional guidance to improve access to mental health care.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first voice patients or their family hear when contacting the team.
  • •Guide older adults and caregivers through the intake process with warmth, clarity, and professionalism.
  • •Help coordinate the journey into care by matching patients with the right therapist.
  • •Ensure patients feel supported and confident at every step of the process.
  • •Provide emotional guidance and reassurance during initial outreach and intake.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually
Perks:Remote Work

Key Requirements

  • •Empathetic and clear communicator who listens actively and can support people during emotional conversations.
  • •Highly organized and detail-oriented, able to manage multiple patients at different intake stages without missing steps.
  • •Tech-comfortable and able to quickly learn tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
  • •Mission-aligned with an interest in mental health and improving healthcare access for older adults.
  • •Experience in healthcare, customer service, or an administrative support role is welcome, but not required.
Experience:HealthcareCustomer serviceAdministrative support
Skills:EmpathyActive listeningOrganizationDetail-orientedCommunication
Tech Stack:Google WorkspaceEHRHealthieHubSpotCRM

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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