Senior Director, Customer Success (RapidScale)
AutoTrader.com
Raleigh, Hartford, Austin, New York, Boston, Denver, San Jose, Atlanta, San Francisco, Richmond, San Diego, San Antonio, Salt Lake City, Jersey, Dallas, Columbus, Irvine, Miami, Pittsburgh, Phoenix, Seattle, Chicago, Philadelphia, Orlando, Omaha, Charlotte, Las Vegas
Workplace: HybridFull timeUSD 148,500 - 247,500 annuallyFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Executive communication","Stakeholder management","Leadership","Relationship building","Cross-functional orchestration","Data-driven decision-making","Accountability","Coaching"]Own customer outcomes and value realization for RapidScale, acting as the orchestration “quarterback” across Sales, Delivery, Operations, Consulting, Support, and billing. Build and scale outcome-based success plans and segment playbooks (Diamond/Platinum/Gold), run executive-level QBRs, improve gross revenue retention, reduce churn, enable renewals and expansion, and lead the Customer Success leadership team while driving CS KPIs like GRR, NRR, and health scores.
