Senior Team Lead, Billing and Collections

NTT
Bangkok
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Negotiation","Attention to detail","Process improvement","Prioritization"]

Lead a credit and collections team to ensure credit policies and collection procedures are implemented effectively. Oversee client creditworthiness assessment, credit limit setting, and the tracking and follow-up of accounts receivable. Drive professional client communication for billing inquiries, dispute resolution, and payment negotiations. Produce collections performance reports and KPIs, improve processes, maintain accurate documentation for audits, and ensure compliance with financial regulations and reporting requirements.

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FursaFursa
NTT
NTT
1 week ago

Senior Team Lead, Billing and Collections

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead a credit and collections team to ensure credit policies and collection procedures are implemented effectively. Oversee client creditworthiness assessment, credit limit setting, and the tracking and follow-up of accounts receivable. Drive professional client communication for billing inquiries, dispute resolution, and payment negotiations. Produce collections performance reports and KPIs, improve processes, maintain accurate documentation for audits, and ensure compliance with financial regulations and reporting requirements.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage a credit and collections team by providing guidance, training, and performance feedback to ensure adherence to established processes.
  • •Oversee creditworthiness assessment by analyzing financial data, credit reports, and other relevant information.
  • •Monitor collections activities, including tracking accounts receivable and proactively contacting clients for outstanding payments.
  • •Ensure professional client communication to address billing inquiries, resolve disputes, and negotiate payment arrangements.
  • •Prepare and present regular collections performance reports and KPIs, identify process improvements, and ensure compliance with credit reporting and financial regulations.

Key Requirements

  • •Solid understanding of credit analysis, collections processes, and risk assessment methodologies in an IT services/products context.
  • •Familiarity with credit reporting agencies and credit scoring models used in the IT industry.
  • •Proficiency in financial analysis tools, collections software, and Microsoft Office Suite (especially Excel).
  • •Excellent communication and negotiation skills to motivate, guide, and lead the team.
  • •Bachelor’s degree (or equivalent) in Finance, Financial Accounting, Business Administration, or related field, plus solid experience leading credit and collections teams, preferably with large corporate clients.
Experience:IT servicesIT industryCredit and collectionsInformation technology
Education:Bachelor's in Finance, Financial Accounting or Business Administration (or related field)
Skills:CommunicationNegotiationAttention to detailProcess improvementPrioritization
Tech Stack:ExcelMicrosoft Office SuiteCollections software

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn