Principal Consultant - ServiceNow (m/w/d)

Devoteam
Düsseldorf
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Leadership","Coaching","Quality assurance","Strategic thinking"]

Lead ServiceNow architecture and solutioning for enterprise customers, translating business strategy into scalable target architectures, roadmaps, and secure implementations. Drive complex, multi-modular ServiceNow transformations from conception through continuous optimization. Serve as a trusted advisor to stakeholders up to C-level, facilitate workshops and gap analyses, and ensure delivery quality via architecture principles, quality assurance, and best practices.

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Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

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Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead ServiceNow architecture and solutioning for enterprise customers, translating business strategy into scalable target architectures, roadmaps, and secure implementations. Drive complex, multi-modular ServiceNow transformations from conception through continuous optimization. Serve as a trusted advisor to stakeholders up to C-level, facilitate workshops and gap analyses, and ensure delivery quality via architecture principles, quality assurance, and best practices.
Location: Düsseldorf
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as Lead Architect and strategic advisor, translating business strategies into scalable, secure, sustainable ServiceNow target architectures, roadmaps, and solutions.
  • •Steer enterprise IT and enterprise service process transformations and manage complex, multi-modular ServiceNow initiatives from conception to continuous optimization.
  • •Serve as trusted advisor and C-level contact, running workshops for requirements, process discussions, gap analyses, and solution architectures.
  • •Own delivery quality by applying architecture principles, quality assurance, and best practices for sustainable implementations.
  • •Support pre-sales activities with solution design, technical demos, effort estimations, architecture concepts, and contributions to RFPs and proposal processes.

Pay and Benefits

Perks:Paid LeaveLearning Budget

Key Requirements

  • •At least nine years of experience in consulting or IT services, including at least five years focused on ServiceNow.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise in the ServiceNow ecosystem, including platform architecture, design, data modeling, integrations, and technical delivery.
  • •ServiceNow certifications: Certified System Administrator and at least one Certified Implementation Specialist (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services such as REST or SOAP, with the ability to evaluate complex integration and platform requirements.
Skills:CommunicationLeadershipCoachingQuality assuranceStrategic thinking
Certifications:ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowJavaScriptGlide APIRESTSOAPScrumKanbanAWSGoogle CloudMicrosoftSAP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn