Customer Success Architect, Sales Cloud/ Platform - Additional European Languages

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Stakeholder alignment","Leadership","Strategic thinking","Problem-solving"]

Own the technical success of strategic Sales Cloud customers by assessing their implementations and delivering architecture, solution design, and application lifecycle management recommendations. Serve as a Sales Cloud SME, simplifying complex concepts for technical and executive audiences. Identify design inefficiencies and capability gaps, propose optimizations and enhancements, and use success playbooks to drive reliability, scalability, feature adoption, and long-term adoption. Collaborate across Customer Success, Product, and support teams to resolve issues and improve the platform.

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FursaFursa
Salesforce
Salesforce
3 days ago

Customer Success Architect, Sales Cloud/ Platform - Additional European Languages

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own the technical success of strategic Sales Cloud customers by assessing their implementations and delivering architecture, solution design, and application lifecycle management recommendations. Serve as a Sales Cloud SME, simplifying complex concepts for technical and executive audiences. Identify design inefficiencies and capability gaps, propose optimizations and enhancements, and use success playbooks to drive reliability, scalability, feature adoption, and long-term adoption. Collaborate across Customer Success, Product, and support teams to resolve issues and improve the platform.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with strategic Sales Cloud customers to assess implementations and deliver expert recommendations on technical architecture, solution design, and application lifecycle management.
  • •Act as a trusted Sales Cloud SME by providing proactive and reactive guidance on architecture, technology strategy, and product best practices.
  • •Communicate with clarity by simplifying complex technical concepts for diverse audiences, including executive leadership.
  • •Identify design inefficiencies and capability gaps, recommending optimizations and proposing product enhancements or custom solutions that drive customer success and adoption.
  • •Collaborate across Customer Success and Product to resolve technical challenges, surface recurring issues and feedback, and help drive long-term solution improvements.

Key Requirements

  • •8+ years of experience in software, system, or enterprise architecture.
  • •Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
  • •Experience designing large-scale, complex implementations (SaaS, PaaS multi-tenancy, multi-tier infrastructure) and enterprise application integration.
  • •Strong knowledge of enterprise integration, including orchestration, master data management, AI, analytics, and security best practices.
  • •High proficiency in English and the ability to communicate clearly with technical and executive stakeholders.
Experience:8+ years
Skills:CommunicationStakeholder alignmentLeadershipStrategic thinkingProblem-solving
Certifications:Salesforce AdminSalesforce Advanced AdminSales Cloud ConsultantPlatform App BuilderPlatform DeveloperCertified Architect Credentials (Application and System Architect)
Languages:EnglishFrenchPortugueseSpanishItalianGerman
Tech Stack:SalesforceSales CloudEinstein Conversation InsightsSales EngagementSales Performance ManagementAPEXVisualforceLightning Web Components (LWC)SOQLRESTSOAPMuleSoftInformaticaOAuthPlatform EventsExternal ObjectsSalesforce ConnectEvent RelayETL

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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