Customer Success Manager

MedScout
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Strategic thinking","Influencing"]

A strategic post-sales role driving success for MedScout’s customers in the medical device/diagnostics space. You’ll own a high-value book of business, independently manage complex accounts from end users to C-suite, collaborate cross-functionally, and influence product strategy by translating customer insights into actionable roadmap input.

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MedScout
MedScout
4 months ago

Customer Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

A strategic post-sales role driving success for MedScout’s customers in the medical device/diagnostics space. You’ll own a high-value book of business, independently manage complex accounts from end users to C-suite, collaborate cross-functionally, and influence product strategy by translating customer insights into actionable roadmap input.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Independently manage complex, high-value accounts, owning relationships from end users to C-suite executives, and proactively bring solutions and strategic ideas.
  • •Own the complete post-sales lifecycle for your accounts from kickoff through renewal and expansion, ensuring customers achieve desired business outcomes.
  • •Engage with customers with deep curiosity to understand their businesses, industries, and goals and guide strategic recommendations.
  • •Act as a strategic partner, leveraging industry expertise to develop transformative commercial strategies with decision-makers.
  • •Drive cross-functional alignment across Product, Engineering, and Sales to deliver exceptional customer outcomes.

Pay and Benefits

Perks:Remote WorkHealth Insurance401kLearning BudgetHome Office

Key Requirements

  • •5+ years of customer success or strategic account management experience
  • •Experience within the medical device/diagnostics or healthcare technology space
  • •Proven track record of independently managing $1M+ books of business with strong net retention
  • •Experience presenting to and influencing C-suite executives or decision makers
  • •Strong analytical skills with ability to connect usage data to business outcomes
Experience:5+ yearsMedical deviceHealthcare technologyMedtech
Skills:CommunicationRelationship-buildingProblem-solvingStrategic thinkingInfluencing
Languages:English

Company Brief

MedScout
Provides a revenue-acceleration platform combining medical claims intelligence and sales tools to help medtech and life-sciences commercial teams prioritize opportunities and grow sales.
Industry: HealthTech
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: Austin, United States
Founded: 2021
Glassdoor
Glassdoor: 5.0
WebsiteLinkedInGlassdoor