Relationship Manager - Business Banking

HSBC
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer focus","Risk management","Compliance","Network building","Proactive problem-solving"]

Own a portfolio of SME clients by delivering dedicated relationship management across sales, service, risk, and operational delivery. Conduct face-to-face client meetings (up to 60 clients), drive revenue growth through a needs-based approach, and sustainably grow the business by identifying expansion opportunities. Perform proactive credit risk assessments and customer due diligence, deepen industry understanding to create insight-led conversations, and ensure compliance with relevant regulatory processes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
5 days ago

Relationship Manager - Business Banking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of SME clients by delivering dedicated relationship management across sales, service, risk, and operational delivery. Conduct face-to-face client meetings (up to 60 clients), drive revenue growth through a needs-based approach, and sustainably grow the business by identifying expansion opportunities. Perform proactive credit risk assessments and customer due diligence, deepen industry understanding to create insight-led conversations, and ensure compliance with relevant regulatory processes.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide dedicated customer service to a portfolio of SME clients with accountability for sales, service, risk, and operational delivery.
  • •Run face-to-face meetings with SME clients (up to 60 clients in the portfolio).
  • •Drive revenue growth by understanding customer needs using a needs-based approach to increase new business.
  • •Grow the business sustainably by identifying opportunities to expand the portfolio and broaden client relationships.
  • •Complete proactive credit risk assessments and customer due diligence reviews to ensure fair outcomes and regulatory compliance.
Travel: Medium travel

Key Requirements

  • •Experience working in financial services and an established network in the Diversified Industries sector.
  • •Ability to identify and meet customer needs.
  • •Evidence of commercial and complex lending will be advantageous.
  • •Experience delivering excellent customer service and proactively improving the service.
  • •Strong understanding of risk management and experience ensuring compliance with relevant regulatory processes.
Experience:Financial services
Skills:Customer focusRisk managementComplianceNetwork buildingProactive problem-solving

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn