Contact Centre Representative (Hyderabad, TG, IN, 500081)

HSBC
Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer focus","Prioritization","Empathy","Adaptability"]

Handle inbound customer calls for HSBC, providing polite, friendly support and resolving issues at first contact where possible. Deliver on customer expectations, analyze customer needs, and offer appropriate value-added products and services while ensuring customers understand them. Maintain strong product knowledge, generate customer loyalty, and escalate issues when needed. Stay current with contact centre training and internal communications and model HSBC’s Group Values.

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HSBC
HSBC
1 month ago

Contact Centre Representative (Hyderabad, TG, IN, 500081)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Closed
Reposted: similar role first listed 7 months ago

Job Summary

Handle inbound customer calls for HSBC, providing polite, friendly support and resolving issues at first contact where possible. Deliver on customer expectations, analyze customer needs, and offer appropriate value-added products and services while ensuring customers understand them. Maintain strong product knowledge, generate customer loyalty, and escalate issues when needed. Stay current with contact centre training and internal communications and model HSBC’s Group Values.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer (or make) phone calls from HSBC customers politely and friendly, resolving issues at first contact where possible.
  • •Deliver what is promised in line with customer expectations.
  • •Offer value added products and services based on customer needs analysis and ensure customer understanding.
  • •Provide excellent customer service to basic inbound customer calls by staying current with training and internal communications.
  • •Own and resolve customer issues, understanding when and how to escalate; model HSBC Group Values.

Key Requirements

  • •Sound understanding of quality and customer satisfaction measures in a contact centre environment.
  • •Excellent email writing and verbal communication skills.
  • •Strong prioritizing, planning, and organizing skills.
  • •Ability to be adaptable and flexible to change with patience and empathy.
  • •Ability to work in a high-volume, fast-paced environment.
Skills:CommunicationCustomer focusPrioritizationEmpathyAdaptability

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn