Front Office Supervisor

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Customer service","Time management","Team motivation","Professionalism"]

Lead and support the front office team to deliver exceptional guest experiences at Oaks Brisbane Mews Suites. Oversee daily tasks, manage efficient guest arrivals and departures, and resolve guest complaints promptly to maintain high satisfaction. Serve as a role model, motivate the team to high service standards, and work rotating AM/PM shifts, including weekends as needed, with strong time management and professional presentation.

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Minor International
Minor International
19 hours ago

Front Office Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and support the front office team to deliver exceptional guest experiences at Oaks Brisbane Mews Suites. Oversee daily tasks, manage efficient guest arrivals and departures, and resolve guest complaints promptly to maintain high satisfaction. Serve as a role model, motivate the team to high service standards, and work rotating AM/PM shifts, including weekends as needed, with strong time management and professional presentation.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and support the front office team to deliver exceptional guest experiences and a warm welcome.
  • •Serve as a role model by sharing expertise and continuously motivating the team to maintain service standards.
  • •Oversee completion of daily tasks, ensuring accuracy and timeliness.
  • •Manage guest arrivals and departures to ensure seamless check-in/check-out.
  • •Address and resolve guest complaints promptly and professionally to maintain guest satisfaction.

Pay and Benefits

Perks:Health InsuranceEapParental Leave

Key Requirements

  • •Prior supervisory experience is highly regarded, with demonstrated leadership and the ability to motivate a team.
  • •Proven hospitality experience in a hotel or resort setting with strong understanding of guest service standards and operations.
  • •Excellent customer service skills and ability to remain positive and professional in high-pressure situations.
  • •Strong time management skills to prioritize tasks and ensure timely completion of duties.
  • •Impeccable professional presentation and flexibility to work weekends and adjust to varying schedules.
Experience:HospitalityHotelResort
Skills:LeadershipCustomer serviceTime managementTeam motivationProfessionalism
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn