Carlsberg Group

5 days ago

Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide exceptional customer support for Carlsberg Britvic, handling inbound/outbound calls, chats, and emails with a friendly, sympathetic manner. Follow company procedures, promote online digital applications, and manage multiple customer situations while accurately recording information in online service portals. Work as part of the customer service team reporting to the Customer Service Team Leader, supporting customers with timely, high-quality service.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer support while maintaining a friendly manner.
•Handle inbound/outbound customer communication via calls, chats, and emails.
•Follow company procedure on customer responses.
•Promote online digital applications to customers.
•Manage multiple customer situations and ensure timely, accurate recording via online service portals.

Pay and Benefits

Perks:Product AllowanceAnnual BonusLife AssuranceGp ServicesPensionHolidayDiscounts

Key Requirements

•Recent call centre experience or other customer-facing experience (desirable but not essential).
•Strong communication skills with a sympathetic telephone manner.
•Ability to self-start and quickly get up to speed.
•Experience working in a team while also managing your own time and workload.
•Excellent administration, IT, and organisational skills, including good MS Office knowledge.

Skills:CommunicationTeamworkProblem-solvingAdministrationOrganisation

Tech Stack:MS Office

Company Brief

Carlsberg Group

Global brewer producing and marketing beer and other beverages under brands such as Carlsberg, Tuborg and Somersby. Operates brewing, distribution and marketing across Europe and Asia, focusing on brand portfolio, sustainability and market expansion.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Copenhagen, Denmark

Founded: 1847

Website LinkedIn

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Carlsberg Group

5 days ago

Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer support while maintaining a friendly manner.
•Handle inbound/outbound customer communication via calls, chats, and emails.
•Follow company procedure on customer responses.
•Promote online digital applications to customers.
•Manage multiple customer situations and ensure timely, accurate recording via online service portals.

Pay and Benefits

Perks:Product AllowanceAnnual BonusLife AssuranceGp ServicesPensionHolidayDiscounts

Key Requirements

•Recent call centre experience or other customer-facing experience (desirable but not essential).
•Strong communication skills with a sympathetic telephone manner.
•Ability to self-start and quickly get up to speed.
•Experience working in a team while also managing your own time and workload.
•Excellent administration, IT, and organisational skills, including good MS Office knowledge.

Skills:CommunicationTeamworkProblem-solvingAdministrationOrganisation

Tech Stack:MS Office

Company Brief

Carlsberg Group

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Copenhagen, Denmark

Founded: 1847

Website LinkedIn