Sr. Customer Success Manager, ANZ

Highspot
Sydney
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Project management","Stakeholder management","Consulting"]

Own a portfolio of APAC customers as a trusted advisor, guiding account planning and delivering customer milestones such as Mutual Success Plans, Solution Health Reviews, and Strategic Business Reviews. Drive renewal success and expansion opportunities while mitigating churn risk. Provide technical guidance as a product expert, troubleshoot integration challenges (CRM, SSO, APIs), coordinate cross-functional teams, and translate customer feedback into actionable improvements.

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FursaFursa
Highspot
Highspot
1 day ago

Sr. Customer Success Manager, ANZ

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Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of APAC customers as a trusted advisor, guiding account planning and delivering customer milestones such as Mutual Success Plans, Solution Health Reviews, and Strategic Business Reviews. Drive renewal success and expansion opportunities while mitigating churn risk. Provide technical guidance as a product expert, troubleshoot integration challenges (CRM, SSO, APIs), coordinate cross-functional teams, and translate customer feedback into actionable improvements.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary relationship owner and trusted advisor for an APAC customer portfolio, driving renewal success and expansion while mitigating churn risk.
  • •Collaborate with customers to create and execute mutual success plans aligned to business outcomes, analyzing risks and priorities for maximum impact.
  • •Drive customer adoption and engagement to deliver tangible ROI and platform advocacy, helping customers mature their enablement programs.
  • •Provide technical guidance and best practices as a product expert, supporting integrations (CRM, SSO, APIs) and troubleshooting challenges with Product & Engineering.
  • •Deliver customer-facing milestones including Mutual Success Plans, Solution Health Reviews, and Strategic Business Reviews, coordinating internally with teams such as Deployment Consultants, TAMs, Support, and Professional Services.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •3+ years of experience in Customer Success, preferably with a technical background or similar post-sales role in SaaS or enterprise software.
  • •Proven track record managing and growing strategic customer relationships with measurable business outcomes.
  • •Strong technical aptitude to learn and troubleshoot complex systems and integrations.
  • •Excellent communication and presentation skills for both technical and non-technical audiences.
  • •Strong project management skills to coordinate multi-stakeholder engagements and execute success plans.
Experience:SaaSEnterprise software
Skills:CommunicationPresentationProject managementStakeholder managementConsulting
Tech Stack:CRMSSOAPIs

Company Brief

Highspot
Provides a sales enablement platform that helps revenue teams find, present, and track content, train sellers, and measure engagement to improve sales execution and buyer engagement across the customer lifecycle.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Seattle, United States
Founded: 2012
WebsiteLinkedIn