Manager, Automation & Process (Service Operations)

Lead service transformation focused on automation and process improvement, managing and growing a team of automation and process specialists while driving the most complex, high-impact projects. Own cross-functional initiatives across service areas, design AI-enabled automation frameworks, and solve operational challenges with data and analytics to lower costs, improve quality, and boost customer satisfaction. Serve as a key liaison between Service Operations and Business Applications and build a high-performing team through coaching and clear expectations.