Principal Consultant - ServiceNow (m/w/d)

Devoteam
Berlin
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 9+ yearsSkills: ["Communication","Leadership","Coaching","Quality assurance","Ownership"]

Lead enterprise ServiceNow engagements as a strategic advisor and lead architect, translating business strategies into scalable, secure ServiceNow target architectures, roadmaps, and technical solutions. Drive international, multi-modular ServiceNow transformations from concept through continuous optimization, serve as trusted advisor up to C-level, and ensure delivery quality via architecture principles, quality assurance, and best practices. Support pre-sales with solution design, demos, estimates, and RFP contributions while mentoring consultants.

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Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

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Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead enterprise ServiceNow engagements as a strategic advisor and lead architect, translating business strategies into scalable, secure ServiceNow target architectures, roadmaps, and technical solutions. Drive international, multi-modular ServiceNow transformations from concept through continuous optimization, serve as trusted advisor up to C-level, and ensure delivery quality via architecture principles, quality assurance, and best practices. Support pre-sales with solution design, demos, estimates, and RFP contributions while mentoring consultants.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Consulting & Advisory
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as Lead Architect and strategic advisor, translating business strategies into scalable, secure, sustainable ServiceNow target architectures, roadmaps, and technical solutions.
  • •Drive international IT and enterprise service process transformations and steer complex multi-modular ServiceNow initiatives from conception through continuous optimization.
  • •Serve as central technical and functional advisor, facilitate workshops on requirements, process and gap analyses, and communicate solution architecture up to C-level.
  • •Ensure delivery and technical quality by defining architecture principles, performing quality assurance, and applying best practices for sustainable implementation.
  • •Support pre-sales with solution design, technical demos, effort estimates, architecture concepts, and contributions to RFPs and proposal processes.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •At least nine years of experience in consulting or IT services, including at least five years with a clear focus on ServiceNow.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise in the ServiceNow ecosystem and platform architecture, including design, data modeling, integrations, and technical delivery.
  • •ServiceNow Certified System Administrator certification and at least one Certified Implementation Specialist certification (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services such as REST or SOAP, with the ability to assess complex integration and platform requirements.
Experience:9+ yearsIT servicesConsultingServiceNow
Skills:CommunicationLeadershipCoachingQuality assuranceOwnership
Certifications:ServiceNow Certified System AdministratorCertified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowJavaScriptGlide APIRESTSOAPScrumKanbanAWSGoogle CloudMicrosoftSAP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn