Customer Success Manager (Dubai, AE)

Aramex
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Organization & planning","Communication","Analytical skills","Problem-solving","Time management","Attention to details","Customer centric","Team collaboration","Negotiation","Relationship building","Collaboration","Execution & accountability","External focus","Growth mindset","Inclusion","Innovation","Setting a clear direction","Simplification"]

Own customer satisfaction and retention for CSO Business Services by building and executing customer success strategies, plans, and account reviews. Lead and facilitate customer success meetings, workshops, and events, analyze customer feedback and success metrics, and drive improvements through actionable insights. Handle escalations, mentor the customer success team, collaborate with sales/marketing/product, and report performance and risks to senior management.

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FursaFursa
Aramex
Aramex
4 days ago

Customer Success Manager (Dubai, AE)

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Last checked: 10 hours agoStatus: Live

Job Summary

Own customer satisfaction and retention for CSO Business Services by building and executing customer success strategies, plans, and account reviews. Lead and facilitate customer success meetings, workshops, and events, analyze customer feedback and success metrics, and drive improvements through actionable insights. Handle escalations, mentor the customer success team, collaborate with sales/marketing/product, and report performance and risks to senior management.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and implement customer success strategies to ensure high customer satisfaction and retention.
  • •Monitor and analyze customer success metrics/KPIs and customer feedback to inform strategies.
  • •Manage escalated customer issues, ensuring timely resolution and effective communication.
  • •Lead customer success meetings, workshops, and events; conduct regular account reviews for growth opportunities.
  • •Collaborate with sales, marketing, and product teams, prepare reports for senior management, and identify/mitigate customer success risks.

Key Requirements

  • •7+ years’ experience in customer success or account management, including at least 2 years in a leadership role.
  • •Experience developing and implementing customer success strategies to drive satisfaction and retention.
  • •Experience managing and mentoring a customer success team.
  • •Strong ability to analyze customer success metrics/KPIs and provide actionable insights.
  • •Experience handling escalated customer issues and resolving them effectively.
Experience:7+ years
Education:Bachelor's in Business Administration, Marketing, or a related field
Skills:LeadershipOrganization & planningCommunicationAnalytical skillsProblem-solvingTime managementAttention to detailsCustomer centricTeam collaborationNegotiationRelationship buildingCollaborationExecution & accountabilityExternal focusGrowth mindsetInclusionInnovationSetting a clear directionSimplification

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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