Systems Specialist - Active TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 47 - 63.6 hourlyFunction: Product ManagementExperience: 5+ yearsSkills: ["Technical troubleshooting","Problem diagnosis","Customer support","Remote support"]

Provide enterprise IT support and troubleshooting for computer systems, software, and hardware. Respond to user issues in person or by phone, using remote access tools (including desktop mirroring) for worldwide sites. Diagnose problems using basic techniques, recommend and implement solutions, and handle follow-up for helpdesk issues tied to cloud infrastructure. May coach less-experienced professionals while maintaining up-to-date knowledge of assigned technologies.

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General Dynamics
General Dynamics
1 day ago

Systems Specialist - Active TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide enterprise IT support and troubleshooting for computer systems, software, and hardware. Respond to user issues in person or by phone, using remote access tools (including desktop mirroring) for worldwide sites. Diagnose problems using basic techniques, recommend and implement solutions, and handle follow-up for helpdesk issues tied to cloud infrastructure. May coach less-experienced professionals while maintaining up-to-date knowledge of assigned technologies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software.
  • •Respond to incoming user queries and issues in person or by phone.
  • •Use remote access applications (including desktop mirroring) to provide remote support for worldwide sites.
  • •Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • •Identify, investigate, resolve, and follow up on helpdesk problems related to cloud infrastructure users.
Travel: Low travel

Pay and Benefits

Salary: USD 47 - 63.6 hourly
Perks:Health Insurance401k

Key Requirements

  • •5+ years of related experience in IT support/technical troubleshooting.
  • •Must currently possess TS/SCI clearance with polygraph; must be able to obtain TS/SCI with polygraph.
  • •CompTIA Security+ certification (Comp TIA Security+) required.
  • •Install, modify, and repair computer hardware and software using in-person and remote access tools.
  • •US citizenship required.
Experience:5+ years
Skills:Technical troubleshootingProblem diagnosisCustomer supportRemote support
Certifications:CompTIA Security+
Tech Stack:Computer hardwareRemote accessRemote supportDesktop mirroringRemote access applicationsCloud infrastructureComputer systemsSoftwareHardware

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn