Enterprise Customer Success Manager

Samsara
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Emotional intelligence","Communication","Relationship-building","Problem-solving","Prioritization"]

Enterprise Customer Success Manager overseeing top customers, aligning cross-functional teams (Sales, Support, Sales Engineering, Product) to ensure customers achieve value from Samsara’s IoT platform; responsible for joint success planning, executive reviews, and workshops, while mentoring teams and scaling the customer success function in a hyper-growth environment.

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FursaFursa
Samsara
Samsara
6 months ago

Enterprise Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Enterprise Customer Success Manager overseeing top customers, aligning cross-functional teams (Sales, Support, Sales Engineering, Product) to ensure customers achieve value from Samsara’s IoT platform; responsible for joint success planning, executive reviews, and workshops, while mentoring teams and scaling the customer success function in a hyper-growth environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • •Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
  • •Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals.
  • •Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
  • •Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceEquityRemote WorkFlexible Working

Key Requirements

  • •4+ years of experience in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred
  • •Strong priority management and high emotional intelligence
  • •Customer travel is expected; Up to 25-40%
  • •Experience supporting or working with technical products
  • •Solutions-oriented with strong problem-solving skills
Experience:4+ yearsEnterprise SaaSIoTSaaSCustomer success
Education:Bachelor's
Skills:Emotional intelligenceCommunicationRelationship-buildingProblem-solvingPrioritization
Languages:English
Tech Stack:IoTSaaSEnterprise software

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn