Team Lead, Market Operations - Garden City/Long Island

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Employee coaching","Problem-solving"]

Lead Carvana’s Market Operations hub in Garden City/Long Island, owning market launch, day-to-day operations, logistics, and consumer branding. You’ll manage and develop a team of Customer Advocates through hiring, onboarding, coaching, performance check-ins, and goal setting. Monitor reporting for upper management, proactively solve roadblocks based on business trends, and directly support the customer experience by jumping in when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
3 months ago

Team Lead, Market Operations - Garden City/Long Island

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead Carvana’s Market Operations hub in Garden City/Long Island, owning market launch, day-to-day operations, logistics, and consumer branding. You’ll manage and develop a team of Customer Advocates through hiring, onboarding, coaching, performance check-ins, and goal setting. Monitor reporting for upper management, proactively solve roadblocks based on business trends, and directly support the customer experience by jumping in when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
  • •Create morale and spirit across the team and serve as a continuous positive force in the market.
  • •Help interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
  • •Continuously develop the team with feedback, performance check-ins, and goal setting to improve performance.
  • •Generate and monitor regular reports and manage complex, sensitive customer-facing issues.

Pay and Benefits

Perks:MedicalDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement to guide teams to exceed goals.
  • •Excellent interpersonal and leadership skills.
Education:Bachelor's
Skills:LeadershipInterpersonal skillsEmployee coachingProblem-solving
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn