Carvana

1 month ago

Team Lead, Market Operations - Garden City/Long Island

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead Carvana’s Market Operations hub in Garden City/Long Island, owning market launch, day-to-day operations, logistics, and consumer branding. You’ll manage and develop a team of Customer Advocates through hiring, onboarding, coaching, performance check-ins, and goal setting. Monitor reporting for upper management, proactively solve roadblocks based on business trends, and directly support the customer experience by jumping in when needed.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
•Create morale and spirit across the team and serve as a continuous positive force in the market.
•Help interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
•Continuously develop the team with feedback, performance check-ins, and goal setting to improve performance.
•Generate and monitor regular reports and manage complex, sensitive customer-facing issues.

Pay and Benefits

Perks:MedicalDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement to guide teams to exceed goals.
•Excellent interpersonal and leadership skills.

Education:Bachelor's

Skills:LeadershipInterpersonal skillsEmployee coachingProblem-solving

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 month ago

Team Lead, Market Operations - Garden City/Long Island

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
•Create morale and spirit across the team and serve as a continuous positive force in the market.
•Help interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
•Continuously develop the team with feedback, performance check-ins, and goal setting to improve performance.
•Generate and monitor regular reports and manage complex, sensitive customer-facing issues.

Pay and Benefits

Perks:MedicalDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement to guide teams to exceed goals.
•Excellent interpersonal and leadership skills.

Education:Bachelor's

Skills:LeadershipInterpersonal skillsEmployee coachingProblem-solving

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website