BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and more complex customer inquiries and issues for BPO clients, ensuring accurate and timely transaction processing to meet SLAs. Resolve standard questions and escalate complex or nonstandard pending transactions to higher-level support. Prepare SOPs/process transitions, interact with customers and first-line management, and develop tactical plans to hit project milestones while maintaining quality across escalated calls.

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Handle routine and more complex customer inquiries and issues for BPO clients, ensuring accurate and timely transaction processing to meet SLAs. Resolve standard questions and escalate complex or nonstandard pending transactions to higher-level support. Prepare SOPs/process transitions, interact with customers and first-line management, and develop tactical plans to hit project milestones while maintaining quality across escalated calls.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle routine customer questions and issues, referring complex or unexpected matters to higher-level employees.
  • •Resolve more complex client situations using knowledge and skills developed through job experience.
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
  • •Take escalated calls from providers/callers and identify/resolve issues related to nonstandard pending transactions.
  • •Prepare SOPs/process transitions and support tactical operational plans to meet project milestones.

Key Requirements

  • •Typically 1-3 years of relevant experience in a customer care/BPO environment.
  • •High school diploma or equivalent; undergraduate degree or some college coursework preferred.
  • •Solid computer skills and the ability to perform general office requirements.
  • •Strong communication, customer service, and attention to detail.
  • •Ability to handle essential responsibilities with or without reasonable accommodations.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn