Customer Support Associate with Danish & English – Sofia

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-focused"]

Provide customer support for a leading international telecommunications provider, handling inbound inquiries across phone, email, and chat. Tackle service-related questions such as credit top-ups, SIM activation, and roaming usage while aiming for first-contact resolution. Accurately document interactions and follow established procedures, delivering clear, professional, and empathetic support in a structured, on-site Sofia environment with rotational shifts and paid training.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Support Associate with Danish & English – Sofia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer support for a leading international telecommunications provider, handling inbound inquiries across phone, email, and chat. Tackle service-related questions such as credit top-ups, SIM activation, and roaming usage while aiming for first-contact resolution. Accurately document interactions and follow established procedures, delivering clear, professional, and empathetic support in a structured, on-site Sofia environment with rotational shifts and paid training.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer inquiries via phone, email, chat, and other supported channels.
  • •Assist customers with service-related questions including top-ups, SIM activation, roaming usage, and general account inquiries.
  • •Resolve customer concerns efficiently and aim for first-contact resolution when possible.
  • •Accurately document customer interactions and follow established processes and procedures.
  • •Provide professional, clear, and empathetic support in every interaction.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid TrainingRelocation Support

Key Requirements

  • •Minimum B2 Danish proficiency.
  • •Minimum B2 English proficiency.
  • •Undergraduate, graduate, postgraduate education, or equivalent.
  • •Strong verbal and written communication skills.
  • •Good computer skills and availability Monday to Friday, 09:00–18:00.
Experience:TelecommunicationsBPO
Skills:CommunicationProblem-solvingCustomer-focused
Languages:DanishEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor