Systems Analyst (Active TS/SCI required)

Provide end-user desktop/laptop/mobile support in a 70,000+ customer enterprise, acting as the initial point of contact for issue resolution. Troubleshoot and resolve technical problems across Windows OS, MS Office, email, Internet connectivity, and hardware peripherals. Document and manage work orders in Remedy, maintain user accounts via Active Directory, and perform incident management with ITIL-aligned escalation recommendations while contributing to enterprise support procedures.