Customer Consultant

Trane Technologies
China
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Teamwork"]

Support customers by proactively managing their needs and expectations through frequent customer visits and consultative service. Represent the customer’s interests to ensure service commitments are delivered and to build long-term embedded service partnerships. Assess budgets and facility/central HVAC room operations, recommend preventative maintenance and upgrades, collaborate with technical support and after-sales teams, and manage end-to-end service sales activities to drive customer satisfaction and service market growth.

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Trane Technologies
Trane Technologies
2 months ago

Customer Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support customers by proactively managing their needs and expectations through frequent customer visits and consultative service. Represent the customer’s interests to ensure service commitments are delivered and to build long-term embedded service partnerships. Assess budgets and facility/central HVAC room operations, recommend preventative maintenance and upgrades, collaborate with technical support and after-sales teams, and manage end-to-end service sales activities to drive customer satisfaction and service market growth.
Location: China
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as a customer consultant by building and maintaining customer relationships through frequent visits, identifying needs and KPIs, and recommending value-added solutions.
  • •Represent customer interests by overseeing service commitments such as timely and high-quality service to achieve customer satisfaction.
  • •Deliver consultative services to earn customer trust and establish embedded long-term service partnerships that support company performance goals.
  • •Understand customer budgets/investment plans and chilled/chiller room operating characteristics; advise on preventative overhauls, equipment upgrades, and HVAC/M&E system operations management and related value-added options.
  • •Collaborate with technical support and after-sales execution teams, manage the full consultative-service sales workflow (order follow-up, implementation, monitoring outcomes, invoicing, collections, and satisfaction tracking), and expand the after-sales customer-consultant market impact.

Key Requirements

  • •Bachelor’s degree or above.
  • •5+ years of relevant industry experience; familiarity with central HVAC equipment, machine room systems, water systems, terminal air systems, and control system fundamentals is preferred.
  • •Demonstrated consultative marketing skills and prior success in customer service roles.
  • •Outgoing personality with strong communication skills and ability to interact with people.
  • •Familiarity with office software and strong teamwork mindset.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationTeamwork
Tech Stack:Office software

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn