Quality Manager

Kempinski
Dubai
Workplace: OnsiteContractFunction: Quality & Regulatory (Non-Software)Experience: 3-5 yearsSkills: ["Attention to detail","Customer focus","Communication","Training ability","Analysis"]

Ensure continuous quality assurance and enhancement across Kempinski Dubai Creek Residences by performing active, hands-on daily and weekly property walk-throughs. Inspect interior and exterior areas, identify housekeeping and maintenance/snags, log detailed work orders, and relentlessly follow up with Housekeeping, Engineering, and 3rd-party contractors. Process owner/tenant feedback, track and report trends with dashboards and executive summaries, and implement quality measurements, surveys, action plans, and operational training.

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FursaFursa
Kempinski
Kempinski
5 days ago

Quality Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Ensure continuous quality assurance and enhancement across Kempinski Dubai Creek Residences by performing active, hands-on daily and weekly property walk-throughs. Inspect interior and exterior areas, identify housekeeping and maintenance/snags, log detailed work orders, and relentlessly follow up with Housekeeping, Engineering, and 3rd-party contractors. Process owner/tenant feedback, track and report trends with dashboards and executive summaries, and implement quality measurements, surveys, action plans, and operational training.
Location: Dubai
Workplace: Onsite
Employment Type: Contract
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Ensure optimal communication between management and administrative/operational departments while driving quality assurance and enhancement to Kempinski and residences-specific standards.
  • •Conduct active, hands-on daily walk-throughs and meticulous inspections of residential areas, amenities, heart-of-house areas, exterior grounds, and deep-cleaning/presentation details.
  • •Identify and document housekeeping and maintenance snags/defects (e.g., electrical, plumbing, carpentry, paint, cosmetic issues), log work orders with photos and locations, and follow up until resolved.
  • •Process owner/tenant feedback, maintain real-time issue logs and snagging reports, and submit daily updates; analyze causes and implement improvement processes with responsible managers.
  • •Lead daily/weekly meetings, review open tickets, prioritize actions, produce executive summary reports and weekly dashboards, and implement sustainable operational training for staff and 3rd parties.

Key Requirements

  • •Minimum 3–5 years of supervisory or managerial experience in Rooms Division or Quality Assurance within 5-star luxury hotels and luxury residential resorts.
  • •Exceptional attention to detail and the ability to spot micro-defects that others overlook.
  • •Basic understanding of residential maintenance, finishes, and property snagging processes.
  • •Proficiency with property management software and ticketing tools (e.g., HotSOS, Operto, Freshdesk, or custom CMMS), plus tablet-based inspection apps.
  • •Fluent in English (verbal and written) and ability to work and communicate in a multinational environment.
Experience:3-5 yearsLuxury hospitalityRooms divisionQuality assurance
Education:
Skills:Attention to detailCustomer focusCommunicationTraining abilityAnalysis
Languages:English
Tech Stack:HotSOSOpertoFreshdeskCMMSTablet-based inspection appsMaintenance tracking system

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
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