Customer Solutions Advocate Collections for RV and Marine

Fifth Third Bancorp
Cincinnati, Michigan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Communication","Listening","Negotiation","Conflict management","Attention to detail"]

Propose and document solutions for mid-stage, late-stage, and high-risk delinquent consumer accounts, ensuring alignment with departmental, investor, and legal guidelines. Manage and monitor delinquent accounts to identify alternatives to repossessions, bankruptcies, or foreclosure. Use manual or automated outreach to obtain payment commitments, skip trace to improve contact, and resolve escalated situations while delivering strong customer service. Serve as a subject matter expert and mentor peers.

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FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

Customer Solutions Advocate Collections for RV and Marine

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Propose and document solutions for mid-stage, late-stage, and high-risk delinquent consumer accounts, ensuring alignment with departmental, investor, and legal guidelines. Manage and monitor delinquent accounts to identify alternatives to repossessions, bankruptcies, or foreclosure. Use manual or automated outreach to obtain payment commitments, skip trace to improve contact, and resolve escalated situations while delivering strong customer service. Serve as a subject matter expert and mentor peers.
Location: Cincinnati, Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Communicate with defaulted customers using manual or automated dialing to obtain payment commitments for delinquency resolution.
  • •Monitor delinquent accounts to identify, at the earliest opportunity, alternatives to repossessions, bankruptcies, foreclosure, etc.
  • •Use multiple system platforms to identify, evaluate, and resolve reasons for delinquency.
  • •Skip trace accounts using statements, applications, and third-party vendor services to improve customer contact and resolution.
  • •Handle escalated situations in compliance with quality assurance procedures and mentor/train peers as a subject matter expert.

Key Requirements

  • •High school diploma or equivalent
  • •Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
  • •Proficient oral, written, and intrapersonal communication skills
  • •Excellent customer service skills and strong negotiation/listening skills
  • •Strong experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience:CollectionsCustomer serviceConsumer lending
Education:High School
Skills:CommunicationListeningNegotiationConflict managementAttention to detail
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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