Social Media & Community Lead

Bybit
Europe
Workplace: RemoteFull timeFunction: Communications, PR & CommunityExperience: 6+ yearsSkills: ["Analytical skills","Communication skills","Presentation skills","Stakeholder management","Cross-functional collaboration"]

Lead the Social Media & Community COE for the regional team by defining strategy, governance, and operating frameworks across all social and community channels. Build scalable playbooks and best practices, own community feedback and social listening analysis, and turn insights into actionable recommendations. Drive brand trust and reputation management, embed community insights into cross-functional product and campaign launches, and train regional teams with toolkits and reporting metrics.

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FursaFursa
Bybit
Bybit
2 months ago

Social Media & Community Lead

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the Social Media & Community COE for the regional team by defining strategy, governance, and operating frameworks across all social and community channels. Build scalable playbooks and best practices, own community feedback and social listening analysis, and turn insights into actionable recommendations. Drive brand trust and reputation management, embed community insights into cross-functional product and campaign launches, and train regional teams with toolkits and reporting metrics.
Location: Europe
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead the Social Media & Community COE by defining regional strategy, governance, and operating framework across social and community channels.
  • •Establish scalable frameworks, playbooks, and best practices for consistent, high-quality regional execution.
  • •Own community feedback collection and analysis, social listening, and customer sentiment; translate insights into recommendations for business stakeholders.
  • •Build brand trust through community engagement strategies and reputation management initiatives across key markets.
  • •Partner cross-functionally (Product, Marketing, PR, Customer Experience, and regional teams) and train regional teams using toolkits, coaching, and campaign frameworks; define metrics and optimize processes.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •6+ years of experience in social media, community management, digital marketing, or brand strategy in a fast-paced, digital-first environment.
  • •Proven experience leading regional or global social media and community functions across multiple markets.
  • •Strong understanding of social listening, community engagement, customer sentiment analysis, and online reputation management.
  • •Experience developing scalable frameworks, governance models, playbooks, and operational standards.
  • •Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership.
Experience:6+ yearsCryptocurrencyDigital marketing
Skills:Analytical skillsCommunication skillsPresentation skillsStakeholder managementCross-functional collaboration
Languages:English

Company Brief

Bybit
Operates a cryptocurrency exchange and trading platform offering spot, derivatives, copy trading, and related digital asset services for retail and institutional users. The platform focuses on high-liquidity crypto markets, trading tools, and Web3-related products.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2018
WebsiteLinkedIn