Customer Support Associate (Condensed Hours)

Yonder
Cardiff
Workplace: HybridFull timeGBP 24,182 - 25,434 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer obsession","Calm under pressure","Autonomy","Problem ownership","Right-first-time mindset"]

Provide world-class member support via calls, chats, and email, using product knowledge and a personal touch. Review internal guides and FAQs to improve resolution based on member interactions, and help drive performance against KPIs. Participate in Member Support syncs and run refresher sessions as the product evolves, owning issues end-to-end with a right-first-time mindset.

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FursaFursa
Yonder
Yonder
2 days ago

Customer Support Associate (Condensed Hours)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide world-class member support via calls, chats, and email, using product knowledge and a personal touch. Review internal guides and FAQs to improve resolution based on member interactions, and help drive performance against KPIs. Participate in Member Support syncs and run refresher sessions as the product evolves, owning issues end-to-end with a right-first-time mindset.
Location: Cardiff
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Interact with members via calls, chats, and email to provide timely world-class support.
  • •Continuously review guides and FAQs to identify improvements based on member interactions.
  • •Contribute to metrics, meeting KPIs and feeding back trends to the team and managers.
  • •Engage in Member Support syncs, discussing complex chats and delivering refresher sessions as the product evolves.

Pay and Benefits

Salary: GBP 24,182 - 25,434 annually
Perks:Health InsuranceDentalVisionLearning BudgetEquityPaid Leave

Key Requirements

  • •Able to commit to full-time hours on condensed shift patterns (3x 11.5-hour shifts per week between Saturday and Monday).
  • •Have experience in financial services in an early-stage or fast-paced environment, including escalation or investigation experience.
  • •Can stay calm during peak periods, especially while handling chat.
  • •Have a strong background working with customers; Intercom experience is a bonus.
  • •Own customer problems from start to finish using a right-first-time approach.
Experience:Financial servicesEarly-stage startupFast-paced environment
Skills:Customer obsessionCalm under pressureAutonomyProblem ownershipRight-first-time mindset
Tech Stack:Intercom

Company Brief

Yonder
Yonder is a UK challenger rewards card and financial membership offering debit and credit cards that earn points redeemable for curated dining, travel and lifestyle experiences, targeting expats and young professionals.
Industry: Payments
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 100M to 250M
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2020
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