Solutions Engineer

Incident
London
Workplace: HybridFull timeGBP 72,000 - 97,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Relationship-building","Problem-solving","Presentation"]

A Solutions Engineer on a fast-growing AI incident response platform helps bridge the gap between sales and product by delivering technical expertise, shaping tailored solutions, and guiding customers through product evaluations. You’ll collaborate with sales, product, and engineering, maintain deep product knowledge, and help scale the SE function as a founding member.

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FursaFursa
Incident
Incident
7 months ago

Solutions Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

A Solutions Engineer on a fast-growing AI incident response platform helps bridge the gap between sales and product by delivering technical expertise, shaping tailored solutions, and guiding customers through product evaluations. You’ll collaborate with sales, product, and engineering, maintain deep product knowledge, and help scale the SE function as a founding member.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io.
  • •Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.
  • •Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.
  • •Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.
  • •Being a founding member of our SE team, you\'ll shape and develop the function by improving processes and creating sales enablement materials to drive team success.

Pay and Benefits

Salary: GBP 72,000 - 97,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveAnnual LeaveEquityRemote WorkLearning BudgetPension401k

Key Requirements

  • •Proven track record in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.
  • •Strong technical aptitude with curiosity to understand how things work, including incident management and customers/personas.
Experience:B2B SaaS
Skills:CommunicationRelationship-buildingProblem-solvingPresentation
Tech Stack:Incident.ioDevOpsSRE

Company Brief

Incident
Provides an all‑in‑one incident management platform that integrates on‑call scheduling, incident response, status pages and AI automation to help engineering teams detect, coordinate, resolve, and learn from software outages.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor