Digital Customer Engagement Specialist

Keyloop
Prague
Workplace: HybridFull timeCZK 579,960 - 708,840 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Written communication","Organisation","Teamwork","Collaboration","Data-oriented thinking"]

Spot opportunities to help customers understand and use Keyloop’s training and learning. Draft clear, audience-appropriate copy for training communications and coordinate delivery with Marketing across email, in-application messaging, and social channels like LinkedIn. Maintain an outbound content schedule, ensure materials are on-brand and timely (including translation), and use feedback and engagement data to improve what’s working. Collaborate with Knowledge & Education and other teams in a hands-on role.

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FursaFursa
Keyloop
Keyloop
9 hours ago

Digital Customer Engagement Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Spot opportunities to help customers understand and use Keyloop’s training and learning. Draft clear, audience-appropriate copy for training communications and coordinate delivery with Marketing across email, in-application messaging, and social channels like LinkedIn. Maintain an outbound content schedule, ensure materials are on-brand and timely (including translation), and use feedback and engagement data to improve what’s working. Collaborate with Knowledge & Education and other teams in a hands-on role.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Identify opportunities where training-related communications can help customers understand and use Keyloop training and learning.
  • •Draft clear, engaging training communications tailored to audience and channel.
  • •Partner with Marketing to prepare, translate, and deliver communications via email, in-application messaging, and social channels (e.g., LinkedIn).
  • •Maintain an outbound training communications schedule, keeping content organised, on-brand, and on time.
  • •Gather feedback and basic engagement data to understand what’s working and suggest improvements.

Pay and Benefits

Salary: CZK 579,960 - 708,840 annually

Key Requirements

  • •Strong written communication skills with clear, engaging, audience-appropriate copy.
  • •A genuine interest in customer experience and helping customers succeed.
  • •Strong organisation to manage a schedule of content and meet deadlines.
  • •Comfortable using digital tools to create and edit communication content.
  • •Basic comfort with data to review simple engagement measures and suggest improvements; general education including GCSE Maths and English (Grade C/4 or above) or equivalent.
Education:High School
Skills:Written communicationOrganisationTeamworkCollaborationData-oriented thinking
Tech Stack:EmailIn-application messagingLinkedInDigital toolsAI tools

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn