Fortinet

4 months ago

Renewals Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Support the full Renewal Sales cycle for commercial/mid-enterprise accounts across a Canada territory. You’ll interface with customers, field sales reps, inside territory account managers, channel partners, and distributors by phone and email to renew Fortinet Security & Support licenses (FortiGuard/FortiCare), cross- and up-sell at renewal, manage inbound renewal requests, and drive renewal workflow using Salesforce CRM, a Renewal Tracking System, and FreshDesk. Handle SLAs, KPIs, and quota attainment.

Location: Ottawa, Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Assist customers, sales, partners, and distributors by phone and email with FortiGuard/FortiCare renewal transactions for current and expired contracts.
•Cross-sell and up-sell during renewal discussions by introducing additional Fortinet products and services.
•Proactively reach out to existing customers and partners to book meetings for account reviews and upcoming renewals.
•Manage the renewal workflow end-to-end, including install base asset reports, quotes/re-quoting, upsell quotes, and CRM enforcement for assigned sales reps.
•Handle inbound renewal inquiries (email alias, lead records, and renewal calls), maintain SLAs/KPIs/Customer Satisfaction, and carry quota tied to territory renewal goals.

Travel: Extensive travel

Pay and Benefits

Salary: USD 60,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPensionPaid LeaveLife Insurance

Key Requirements

•1+ year of Renewals, Sales, or Operations experience (preferably in the B2B tech industry).
•Intermediate expertise using Salesforce, MS Excel, MS Word, and MS PowerPoint.
•Technical degree in computer science, computer engineering, engineering technology, cybersecurity, or a related field.
•Knowledge of cybersecurity products and terminology, plus understanding of B2B channel and direct sales motions.
•A track record of meeting monthly, quarterly, or annual individual or team quotas.

Experience:1+ yearsB2B techCybersecurityRenewalsChannel sales

Education:

Skills:Professional communicationCustomer serviceAttention to detailAnalytical thinkingTeamwork

Tech Stack:SalesforceMS ExcelMS WordMS PowerPointFreshDeskRenewal Tracking SystemFortiGuardFortiCareSalesforce CRM

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

4 months ago

Renewals Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Ottawa, Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Assist customers, sales, partners, and distributors by phone and email with FortiGuard/FortiCare renewal transactions for current and expired contracts.
•Cross-sell and up-sell during renewal discussions by introducing additional Fortinet products and services.
•Proactively reach out to existing customers and partners to book meetings for account reviews and upcoming renewals.
•Manage the renewal workflow end-to-end, including install base asset reports, quotes/re-quoting, upsell quotes, and CRM enforcement for assigned sales reps.
•Handle inbound renewal inquiries (email alias, lead records, and renewal calls), maintain SLAs/KPIs/Customer Satisfaction, and carry quota tied to territory renewal goals.

Travel: Extensive travel

Pay and Benefits

Salary: USD 60,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPensionPaid LeaveLife Insurance

Key Requirements

•1+ year of Renewals, Sales, or Operations experience (preferably in the B2B tech industry).
•Intermediate expertise using Salesforce, MS Excel, MS Word, and MS PowerPoint.
•Technical degree in computer science, computer engineering, engineering technology, cybersecurity, or a related field.
•Knowledge of cybersecurity products and terminology, plus understanding of B2B channel and direct sales motions.
•A track record of meeting monthly, quarterly, or annual individual or team quotas.

Experience:1+ yearsB2B techCybersecurityRenewalsChannel sales

Education:

Skills:Professional communicationCustomer serviceAttention to detailAnalytical thinkingTeamwork

Tech Stack:SalesforceMS ExcelMS WordMS PowerPointFreshDeskRenewal Tracking SystemFortiGuardFortiCareSalesforce CRM

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn