Customer Specialist

Trane Technologies
Hartford
Workplace: HybridFull timeUSD 50,800 - 102,690Function: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship building","Teamwork","Problem solving","Communication","Mentoring","Learning mindset","High energy"]

Serve as a customer-facing advisor for the Supply team, supporting Account Managers and multiple stores across the district. Process customer quotes and orders, respond to phone and email inquiries, and provide technical support. Drive sales by educating customers on product offerings and promotions, identifying add-ons, and maintaining strong quote/order volumes. Collaborate with inside and outside sales teams, meet individual and team sales goals, and ensure accurate back-office quote/order management to support timely fulfillment.

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Trane Technologies
Trane Technologies
1 day ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a customer-facing advisor for the Supply team, supporting Account Managers and multiple stores across the district. Process customer quotes and orders, respond to phone and email inquiries, and provide technical support. Drive sales by educating customers on product offerings and promotions, identifying add-ons, and maintaining strong quote/order volumes. Collaborate with inside and outside sales teams, meet individual and team sales goals, and ensure accurate back-office quote/order management to support timely fulfillment.
Location: Hartford
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Actively engage customers via phone and email to identify needs, answer inquiries, and offer timely solutions.
  • •Process quotes and orders for Account Managers, ensuring accurate quote/order entry and follow-through on fulfillment.
  • •Provide technical support and drive sales by educating customers on product offerings, promotions, and add-on extensions.
  • •Make outbound calls, including marketing new products, and engage incoming calls/emails immediately.
  • •Support store productivity with consistent quality in customer service, sales counter coverage as needed, and flexible on-site coverage.
Travel: Low travel

Pay and Benefits

Salary: USD 50,800 - 102,690
Perks:Health Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •High school diploma or GED required, plus at least 2 years of inside sales, retail, or related experience.
  • •Experience building customer relationships, with strong sales and customer service skills.
  • •Mechanical aptitude and/or HVAC sales or related HVAC experience is beneficial.
  • •Computer comfort and proficiency using Microsoft Office (Word, Excel, Outlook).
  • •Ability to act decisively as a team player, maintain high energy with challenging customers, and support sales goals.
Experience:2+ years
Education:High School
Skills:Customer serviceSalesRelationship buildingTeamworkProblem solvingCommunicationMentoringLearning mindsetHigh energy
Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn