Service Lead (Los Angeles, California (US-CA), US)

Burberry
Los Angeles, California
Workplace: OnsiteFull timeUSD 27 - 29 hourlyFunction: Administration & Executive AssistanceSkills: ["Coaching","Customer service","Communication","Leadership","Performance management"]

Supervise the sales floor to deliver the Burberry Experience and drive sales goal attainment. Coach and motivate sales associates in real time and after transactions, manage customer flow so no client is left unattended, and partner with specialists and operations to deliver seamless service. Lead customer issue resolution, support store opening/closing tasks, ensure compliance with policies and POS procedures, and use digital tools to enhance the in-store experience.

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Burberry
Burberry
1 day ago

Service Lead (Los Angeles, California (US-CA), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Supervise the sales floor to deliver the Burberry Experience and drive sales goal attainment. Coach and motivate sales associates in real time and after transactions, manage customer flow so no client is left unattended, and partner with specialists and operations to deliver seamless service. Lead customer issue resolution, support store opening/closing tasks, ensure compliance with policies and POS procedures, and use digital tools to enhance the in-store experience.
Location: Los Angeles, California
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
  • •Partner with associates to improve selling skills and close sales to achieve sales goals and KPIs.
  • •Lead a high-performing customer-facing team; coach and provide feedback to ensure the full Burberry Experience is delivered in line with brand strategies.
  • •Manage customer flow and maintain service standards so clients are never left unattended.
  • •In the absence of store management, process post-void transactions, authorize promotional discounts, and support store opening/closing tasks.

Pay and Benefits

Salary: USD 27 - 29 hourly

Key Requirements

  • •Advanced knowledge of POS system.
  • •1-2 years previous supervisory or management experience in retail sales.
  • •Comfortable using digital tools and prior experience with Apple mobile devices.
  • •Previous experience coaching or motivating associates to deliver customer experiences and achieve sales goals and KPIs.
  • •Thorough understanding of company policies and procedures and consistent enforcement of company guidelines.
Experience:RetailLuxury
Skills:CoachingCustomer serviceCommunicationLeadershipPerformance management
Tech Stack:POSApple mobile devices

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn