Sr Account Manager Top Accounts, Bulgaria

Delivery Hero
Bulgaria
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Leadership","Collaboration","Problem-solving","Analytical skills","Data-driven decision-making"]

Build and maintain relationships with Glovo’s top partners in Bulgaria, acting as a trusted advisor for commercial growth. Drive partner success through negotiated promos, marketing activations, and menu performance improvements, while onboarding new top accounts and monitoring KPIs. Lead commercial renegotiations, translate partner feedback into product/marketing/ops improvements, and prepare reports and dashboards to support operational excellence and sustainable partnership economics.

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FursaFursa
Delivery Hero
Delivery Hero
22 hours ago

Sr Account Manager Top Accounts, Bulgaria

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Last checked: 35 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Build and maintain relationships with Glovo’s top partners in Bulgaria, acting as a trusted advisor for commercial growth. Drive partner success through negotiated promos, marketing activations, and menu performance improvements, while onboarding new top accounts and monitoring KPIs. Lead commercial renegotiations, translate partner feedback into product/marketing/ops improvements, and prepare reports and dashboards to support operational excellence and sustainable partnership economics.
Location: Bulgaria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain relationships with Glovo’s top partners in the country through consistent communication, meetings, and business reviews.
  • •Draw and execute growth plans with partners, including promos negotiations, marketing activations, and menu performance improvements (e.g., items sold, AOV, conversion rate).
  • •Onboard new top partners by providing necessary tools and information.
  • •Analyze partners’ main KPIs, ensure partner business performance growth, and prepare reports and dashboards for partners and operational improvements.
  • •Lead commercial renegotiations, support closing partner deals with the sales team leader when needed, and translate partner feedback into product, marketing, and operations improvements.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceMultisport CardRemote WorkPaid LeaveParental LeaveOnline Therapy

Key Requirements

  • •At least 3 years of experience in a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.).
  • •University degree from a renowned university; high grades are a plus.
  • •Proven business acumen and understanding of partners’ business models, revenue dynamics, and drivers.
  • •At least 3 years working with external partners to align on strategic initiatives and ensure seamless account collaboration.
  • •Strong negotiation/commercial skills, stakeholder management, and analytical, data-driven problem solving.
Experience:3+ yearsStart-upsFMCGRetailTelecomsAdvertisingFood-hospitalityOn-demand delivery
Skills:LeadershipCollaborationProblem-solvingAnalytical skillsData-driven decision-making
Languages:BulgarianEnglish
Tech Stack:Google SuiteMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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