ITSM Platforms Specialist

Devoteam
Porto
Workplace: HybridFull timeFunction: OtherSkills: ["Communication","Problem-solving","Analytical","Organization","Documentation"]

administer and maintain ITSM platforms (ServiceNow, Jira Service Management, BMC Remedy) to ensure optimal performance, availability, and security; manage incident/change workflows; configure and customize ITSM features; develop service catalogs; monitor performance and provide end-user training and documentation in a retail/e-commerce context.

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Devoteam
Devoteam
5 months ago

ITSM Platforms Specialist

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Last checked: 3 hours agoStatus: Live

Job Summary

administer and maintain ITSM platforms (ServiceNow, Jira Service Management, BMC Remedy) to ensure optimal performance, availability, and security; manage incident/change workflows; configure and customize ITSM features; develop service catalogs; monitor performance and provide end-user training and documentation in a retail/e-commerce context.
Location: Porto
Workplace: Hybrid
Employment Type: Full time

Key Responsibilities

  • •Administer and maintain ITSM platforms, ensuring optimal performance, availability, and security.
  • •Manage incident and change management workflows, coordinating with stakeholders to minimize service disruptions.
  • •Configure, customize, and optimize ITSM platform features to meet retail and e-commerce business requirements.
  • •Develop and maintain service catalogs that accurately reflect IT services available to end users.
  • •Monitor platform performance metrics and generate analytical reports to identify improvement opportunities.

Key Requirements

  • •Proven experience with ITSM platforms such as ServiceNow, Jira Service Management, BMC Remedy, or comparable solutions.
  • •Strong knowledge of IT service management processes, including incident management, change management, and service request fulfillment.
  • •Experience with API integrations and system connectivity.
  • •Experience working in retail, e-commerce, or similar fast-paced business environments.
  • •Excellent organizational and time management abilities.
Experience:RetailE-commerceITSM
Skills:CommunicationProblem-solvingAnalyticalOrganizationDocumentation
Languages:English
Tech Stack:ServiceNowJira Service ManagementBMC RemedyITILAPIs

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn