Sr. Manager, Care Process Innovation

Samsung
Plano
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Relationship management","Analytical skills","Problem-solving","Collaboration"]

Lead North America’s Care process innovation program, driving large-scale process transformation through project management, process design, and continuous performance improvement. Own KPI setup, root-cause analysis, and change management across Care divisions while collaborating with business units, Korea HQ, and global partners. Develop an AI transformation roadmap and guide intelligent automation, process mining, and generative AI adoption to improve customer service quality and productivity.

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FursaFursa
Samsung
Samsung
1 day ago

Sr. Manager, Care Process Innovation

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead North America’s Care process innovation program, driving large-scale process transformation through project management, process design, and continuous performance improvement. Own KPI setup, root-cause analysis, and change management across Care divisions while collaborating with business units, Korea HQ, and global partners. Develop an AI transformation roadmap and guide intelligent automation, process mining, and generative AI adoption to improve customer service quality and productivity.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead large-scale company process improvement initiatives across major Care businesses, including project management, process design, development, and implementation.
  • •Set up and manage KPIs with business owners and senior leadership to drive continuous performance and quality improvement.
  • •Lead a project technical and operational team, maintaining objectives through people leadership and effective management.
  • •Plan and execute projects end-to-end by defining scope, creating detailed work plans, implementing, and monitoring progress to completion.
  • •Define and champion an AI transformation roadmap for Care, including AI governance, intelligent automation (RPA + AI/ML), process mining, and generative AI adoption.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kLearning BudgetPaid LeaveStudent LoanWellness Stipend

Key Requirements

  • •Bachelor’s degree in Business, Engineering, Information Systems, or related field (MBA preferred but not required).
  • •8+ years of experience in project management, budget management, and financial/operational analysis.
  • •Experience in process improvement project identification and business process review with departmental/project budgets.
  • •Knowledge of project management (PMP certification a plus) and ROI/benefit analysis tools and techniques.
  • •Strong communication and relationship management skills, including presenting to executive management and facilitating cross-geography collaboration.
Experience:8+ yearsProcess improvementCustomer serviceAI transformationIntelligent automation
Education:Bachelor's in Business, Engineering, Information Systems, or related field
Skills:CommunicationRelationship managementAnalytical skillsProblem-solvingCollaboration
Certifications:PMPGoogle Professional ML EngineerAWS ML SpecialtyMicrosoft Azure AI Engineer
Languages:Korean
Tech Stack:Microsoft OfficeExcelPowerPointWordAI/MLNLPComputer visionPredictive analyticsLLMGenerative AICelonisUiPath Process MiningRobotic Process AutomationRPAUiPathAutomation AnywhereBlue PrismAzure OpenAIAWS BedrockGoogle Gemini

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn