Aon

2 weeks ago

SME Client Executive

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end client experience for a portfolio of SME clients, partnering with Claims and Aon Business Services to ensure timely support. Lead renewal and mid-term discussions with advice that’s accurate and aligned to client needs. Improve efficiency, scalability, and compliance by optimizing processes and using data-driven insights. Manage operational, privacy, and third-party risks while delivering a consistent, high-standard client journey.

Location: New Zealand

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage the end-to-end client journey for SME clients, ensuring smooth and timely support with Claims and ABS.
•Take ownership of a small SME client portfolio with standard product sets and contribute to client planning with Client Directors/Managers.
•Lead renewal and mid-term discussions, providing advice that is timely, accurate, and aligned with client needs.
•Optimize systems and processes to improve efficiency, scalability, compliance, and client/colleague experience.
•Champion continuous improvement using data insights and mitigate operational, privacy, and third-party risks.

Key Requirements

•Client-first mindset with a genuine focus on delivering great client outcomes and long-term relationships.
•Strong written and verbal communication skills, including explaining insurance concepts clearly.
•Ability to manage multiple tasks, deadlines, and stakeholders in a fast-paced environment.
•Collaborative approach working with Claims, Aon Business Services (ABS), and other internal colleagues to support the client journey.
•Commercial awareness and a problem-solving mindset to follow up on issues and find practical solutions.

Skills:Client-focusedCommunicationOrganizational skillsCollaborationProblem-solving

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon