General Dynamics

1 month ago

Help Desk Technician - TS/SCI W/ Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide frontline IT support in a high-security government environment, handling hardware/software issues, troubleshooting, and ticket-based help desk service for internal and external users. Diagnose problems, route to specialists as needed, and maintain records. Requires TS/SCI with polygraph, US citizenship, and specific certifications; contribute to enterprise IT operations and knowledge management.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide technical support and troubleshooting to network, desktop, and systems hardware and software
•Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
•Diagnose, identify, isolate, and analyze problems utilizing historical database records
•May route calls to product line specialists, application, or system support specialists
•Maintain and update records and tracking databases; alert management to recurring problems and patterns of problems

Pay and Benefits

Perks:Health InsurancePaid Leave401kDentalVisionRemote WorkRetirement

Key Requirements

•AA/AS degree and 5+ years of experience (Help Desk Technician IV)
•Security+ CE
•PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
•TS/SCI and CI Polygraph Required; US Citizenship Required
•4+ years of related experience

Experience:4+ yearsGovernmentIT help deskEnterprise IT

Education:Associate's

Skills:Customer serviceTroubleshootingCommunication

Certifications:Security+ITILHDI-CSRA+

Tech Stack:MS 365ITILSecurity+

Eligibility

Nationality:US National

Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 month ago

Help Desk Technician - TS/SCI W/ Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide technical support and troubleshooting to network, desktop, and systems hardware and software
•Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
•Diagnose, identify, isolate, and analyze problems utilizing historical database records
•May route calls to product line specialists, application, or system support specialists
•Maintain and update records and tracking databases; alert management to recurring problems and patterns of problems

Pay and Benefits

Perks:Health InsurancePaid Leave401kDentalVisionRemote WorkRetirement

Key Requirements

•AA/AS degree and 5+ years of experience (Help Desk Technician IV)
•Security+ CE
•PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
•TS/SCI and CI Polygraph Required; US Citizenship Required
•4+ years of related experience

Experience:4+ yearsGovernmentIT help deskEnterprise IT

Education:Associate's

Skills:Customer serviceTroubleshootingCommunication

Certifications:Security+ITILHDI-CSRA+

Tech Stack:MS 365ITILSecurity+

Eligibility

Nationality:US National

Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn