Help Desk Technician - TS/SCI W/ Polygraph

General Dynamics
Washington
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4+ yearsEducation: associatesSkills: ["Customer service","Troubleshooting","Communication"]

Provide frontline IT support in a high-security government environment, handling hardware/software issues, troubleshooting, and ticket-based help desk service for internal and external users. Diagnose problems, route to specialists as needed, and maintain records. Requires TS/SCI with polygraph, US citizenship, and specific certifications; contribute to enterprise IT operations and knowledge management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
3 months ago

Help Desk Technician - TS/SCI W/ Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide frontline IT support in a high-security government environment, handling hardware/software issues, troubleshooting, and ticket-based help desk service for internal and external users. Diagnose problems, route to specialists as needed, and maintain records. Requires TS/SCI with polygraph, US citizenship, and specific certifications; contribute to enterprise IT operations and knowledge management.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting to network, desktop, and systems hardware and software
  • •Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • •Diagnose, identify, isolate, and analyze problems utilizing historical database records
  • •May route calls to product line specialists, application, or system support specialists
  • •Maintain and update records and tracking databases; alert management to recurring problems and patterns of problems

Pay and Benefits

Perks:Health InsurancePaid Leave401kDentalVisionRemote WorkRetirement

Key Requirements

  • •AA/AS degree and 5+ years of experience (Help Desk Technician IV)
  • •Security+ CE
  • •PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)
  • •TS/SCI and CI Polygraph Required; US Citizenship Required
  • •4+ years of related experience
Experience:4+ yearsGovernmentIT help deskEnterprise IT
Education:Associate's
Skills:Customer serviceTroubleshootingCommunication
Certifications:Security+ITILHDI-CSRA+
Tech Stack:MS 365ITILSecurity+

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn