Key Account Manager

Alan
Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Negotiation","Active listening","Empathy","Customer-centricity","Analytical thinking"]

Manage a portfolio of strategic Public Sector accounts, building strong relationships with key stakeholders and driving adoption of Alan’s prevention-focused health insurance offering. Own onboarding, monitor customer satisfaction signals, analyze consumption data, and lead business reviews. Renegotiate contracts to balance customer value with sustainable profitability, and represent the voice of customers in discussions with Product teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Alan
Alan
2 days ago

Key Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage a portfolio of strategic Public Sector accounts, building strong relationships with key stakeholders and driving adoption of Alan’s prevention-focused health insurance offering. Own onboarding, monitor customer satisfaction signals, analyze consumption data, and lead business reviews. Renegotiate contracts to balance customer value with sustainable profitability, and represent the voice of customers in discussions with Product teams.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle a portfolio of strategic Public Sector accounts.
  • •Build and maintain strong customer relationships with key stakeholders and identify key needs to help clients achieve goals through Alan.
  • •Proactively identify dissatisfaction signals, implement solutions, and ensure successful onboarding to drive adoption.
  • •Analyze and present consumption reports through business reviews, and execute initiatives to engage existing customers.
  • •Renegotiate contracts to deliver value for money and sustainable profitability, and act as the voice of customers with Product teams.

Pay and Benefits

Perks:Health InsuranceEquityFlexible HoursCommuter BenefitsLearning BudgetParental Leave

Key Requirements

  • •At least 6 years of experience in a customer-facing role with frequent interactions with C-Levels.
  • •Full working proficiency in French (excellent oral and written communication).
  • •At least advanced level of English.
  • •Experience dealing with very large organizations and potentially with unions.
  • •Strong negotiation, tact, empathy, and the ability to analyze and present deep data analysis to clients.
Experience:6+ years
Skills:NegotiationActive listeningEmpathyCustomer-centricityAnalytical thinking
Languages:FrenchEnglish

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor