Fortinet

5 months ago

Technical Account Manager - Korea

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for a dedicated customer account, providing technical solutions to resolve issues and manage incident reports and support requests. Reproduce customer environments on lab equipment and partner with R&D to troubleshoot and resolve product problems. Create technical documentation and release guidance, develop deployment/troubleshooting methodology, and conduct periodic site visits. Support clients across Korea with strong networking/security expertise and effective communication.

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for a dedicated customer account.
•Provide technical solutions and centrally manage/prioritize customer issues to ensure timely resolution.
•Reproduce customer environments on lab equipment and coordinate with R&D to resolve product issues.
•Track, maintain, and resolve incident reports and customer support requests.
•Create technical documentation/bulletins, update customers on new releases/features, and conduct periodic site visits.

Key Requirements

•At least 6-10 years’ experience in a technical support role in a networking/security company.
•Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
•Hands-on experience with security products and technologies such as firewalls, endpoint protection, IPSec VPN, authentication (RADIUS, LDAP), and UTM.
•Administrator-level working knowledge of Windows, Linux, or Unix.
•Strong troubleshooting skills and effective oral and written communication in Korean and English.

Experience:6-10 yearsNetworking/securityCybersecurity

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationIndependent judgment

Certifications:CCNACCNPCCIECISSP

Languages:KoreanEnglish

Tech Stack:TCP/IPRoutingSwitchingFirewallsEnd point protectionIPSec VPNRADIUSLDAPUTMWindowsLinuxUnixWeb application securitySQLWireless access pointData center deploymentLab equipmentIncident reportsR&D

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

5 months ago

Technical Account Manager - Korea

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for a dedicated customer account.
•Provide technical solutions and centrally manage/prioritize customer issues to ensure timely resolution.
•Reproduce customer environments on lab equipment and coordinate with R&D to resolve product issues.
•Track, maintain, and resolve incident reports and customer support requests.
•Create technical documentation/bulletins, update customers on new releases/features, and conduct periodic site visits.

Key Requirements

•At least 6-10 years’ experience in a technical support role in a networking/security company.
•Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
•Hands-on experience with security products and technologies such as firewalls, endpoint protection, IPSec VPN, authentication (RADIUS, LDAP), and UTM.
•Administrator-level working knowledge of Windows, Linux, or Unix.
•Strong troubleshooting skills and effective oral and written communication in Korean and English.

Experience:6-10 yearsNetworking/securityCybersecurity

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationIndependent judgment

Certifications:CCNACCNPCCIECISSP

Languages:KoreanEnglish

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn