Intercom

2 years ago

Senior Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Senior Product Manager to own the roadmap and deliver world-class AI-enabled customer experience products. You’ll deeply understand customer problems through research, collaborate across teams, scope solutions for fast shipping, and measure impact post-release. You’ll lead a team, drive stakeholder alignment, and ensure high-quality releases in a hybrid, fast-growing SaaS setting.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own the product roadmap and ensure the team works on the most impactful projects.
•Deeply understand problems via research and regular customer interactions; define and frame problems for the team.
•Collaborate with the team to imagine future solutions that solve those problems.
•Scope solutions to their smallest coherent state to ship quickly to customers.
•Continuously evaluate if solutions solved the problem using quantitative and qualitative measures across beta and post-release.

Pay and Benefits

Perks:PensionHealth InsuranceDentalEquityPaid LeaveLife Assurance

Key Requirements

•5+ years experience in product, with a proven track record of shipping impactful products.
•Experience collaborating with multiple teams and juggling several projects at once.
•Demonstrable experience of leading a team.
•You can clearly communicate product decisions and the rationale behind them, with strong stakeholder management.
•Experience using qualitative customer insights and quantitative data to inform decisions, including user research and A/B testing.

Experience:5+ yearsFintechSaaS

Skills:CommunicationLeadershipStakeholder managementUser researchAnalytical thinking

Languages:English

Tech Stack:AIMachine learningData analyticsA/B testingUser research

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Intercom

2 years ago

Senior Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own the product roadmap and ensure the team works on the most impactful projects.
•Deeply understand problems via research and regular customer interactions; define and frame problems for the team.
•Collaborate with the team to imagine future solutions that solve those problems.
•Scope solutions to their smallest coherent state to ship quickly to customers.
•Continuously evaluate if solutions solved the problem using quantitative and qualitative measures across beta and post-release.

Pay and Benefits

Perks:PensionHealth InsuranceDentalEquityPaid LeaveLife Assurance

Key Requirements

•5+ years experience in product, with a proven track record of shipping impactful products.
•Experience collaborating with multiple teams and juggling several projects at once.
•Demonstrable experience of leading a team.
•You can clearly communicate product decisions and the rationale behind them, with strong stakeholder management.
•Experience using qualitative customer insights and quantitative data to inform decisions, including user research and A/B testing.

Experience:5+ yearsFintechSaaS

Skills:CommunicationLeadershipStakeholder managementUser researchAnalytical thinking

Languages:English

Tech Stack:AIMachine learningData analyticsA/B testingUser research

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn