Service Operator

CarMax
San Antonio
Workplace: OnsiteFull timeUSD 15 - 22 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Customer-first","Multitasking","Empathy"]

Serve as the customer-facing point of contact for CarMax’s Service Department by answering service calls in a professional, empathetic manner and assisting with customer interactions. Coordinate scheduling and routing of service appointments, send written follow-ups, and manage repair requests including reminders and parts-arrival outreach. Maintain compliance by auditing related paperwork and logs, while following Environmental, Health and Safety requirements and keeping the work area orderly.

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CarMax
CarMax
1 month ago

Service Operator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the customer-facing point of contact for CarMax’s Service Department by answering service calls in a professional, empathetic manner and assisting with customer interactions. Coordinate scheduling and routing of service appointments, send written follow-ups, and manage repair requests including reminders and parts-arrival outreach. Maintain compliance by auditing related paperwork and logs, while following Environmental, Health and Safety requirements and keeping the work area orderly.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond promptly and professionally to incoming service calls with a customer-first mindset.
  • •Assist Service Consultants and Customer Advisors with customer interactions as needed.
  • •Schedule service appointments and route calls and inquiries accurately.
  • •Manage repair requests by coordinating appointments, making reminder calls, and contacting customers when parts arrive.
  • •Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags; follow EH&S requirements and keep the work area clean.

Pay and Benefits

Salary: USD 15 - 22 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to ensure positive customer interactions.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Proficiency in data entry and record-keeping, including intermediate computer skills and spreadsheets.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:CommunicationActive listeningCustomer-firstMultitaskingEmpathy
Tech Stack:SpreadsheetsData entry

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn