Coinbase

3 weeks ago

Concierge Specialist IV

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own and deepen relationships with Coinbase’s highest-value customers as their primary point of contact across products and services. Lead resolution of complex, escalated issues by partnering with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive onboarding and product adoption through proactive education on new features and value-added services, while mentoring junior concierge agents to improve satisfaction, retention, and adoption.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Own and deepen relationships with a portfolio of highest-value customers as primary point of contact and trusted advisor across products and services.
•Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
•Drive customer onboarding and product adoption by educating clients on new features, staking, Coinbase One, and other tailored services.
•Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust.
•Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices to raise team quality.

Pay and Benefits

Salary: GBP 52,920 - 58,800 annually

Perks:Health InsuranceDentalVision

Key Requirements

•4+ years of experience in customer success, account management, or high-touch client advisory roles in financial services, fintech, or crypto, including familiarity with derivatives products.
•Professional fluency in both French and English, able to communicate confidently with business and customers.
•Independently manage a portfolio of high-value client relationships with measurable outcomes in retention, satisfaction, or revenue growth, including end-to-end resolution of complex issues.
•Currently holds or has previously held a CISI Investment Operations Certificate (IOC), or is willing to obtain.
•Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends.

Experience:4+ yearsFinancial servicesFintechCrypto

Skills:Relationship managementCross-functional collaborationMentoringProblem-solvingCustomer-focused communication

Certifications:CISI Investment Operations Certificate (IOC)

Languages:FrenchEnglish

Tech Stack:Generative AI

Company Brief

Coinbase

Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Coinbase

3 weeks ago

Concierge Specialist IV

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Own and deepen relationships with a portfolio of highest-value customers as primary point of contact and trusted advisor across products and services.
•Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
•Drive customer onboarding and product adoption by educating clients on new features, staking, Coinbase One, and other tailored services.
•Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust.
•Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices to raise team quality.

Pay and Benefits

Salary: GBP 52,920 - 58,800 annually

Perks:Health InsuranceDentalVision

Key Requirements

•4+ years of experience in customer success, account management, or high-touch client advisory roles in financial services, fintech, or crypto, including familiarity with derivatives products.
•Professional fluency in both French and English, able to communicate confidently with business and customers.
•Independently manage a portfolio of high-value client relationships with measurable outcomes in retention, satisfaction, or revenue growth, including end-to-end resolution of complex issues.
•Currently holds or has previously held a CISI Investment Operations Certificate (IOC), or is willing to obtain.
•Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends.

Experience:4+ yearsFinancial servicesFintechCrypto

Skills:Relationship managementCross-functional collaborationMentoringProblem-solvingCustomer-focused communication

Certifications:CISI Investment Operations Certificate (IOC)

Languages:FrenchEnglish

Tech Stack:Generative AI

Company Brief

Coinbase

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn