Finance Support Engineer

Adyen
Bengaluru
Workplace: OnsiteFull timeFunction: Finance & AccountingExperience: 3+ yearsSkills: ["Communication","Analytical skills","Decision-making","Prioritization","Handling ambiguity"]

Be the first point of contact for merchants and commercial teams on financial issues such as reconciliation, payouts, and payment/loan status. Advise merchant finance teams on maximizing value from Adyen’s financial platform and products. Analyze merchant pain points and partner with Finance Product and Development teams to improve or build new solutions, working closely with internal stakeholders across time zones.

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Adyen
Adyen
2 days ago

Finance Support Engineer

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Last checked: 9 hours agoStatus: Live

Job Summary

Be the first point of contact for merchants and commercial teams on financial issues such as reconciliation, payouts, and payment/loan status. Advise merchant finance teams on maximizing value from Adyen’s financial platform and products. Analyze merchant pain points and partner with Finance Product and Development teams to improve or build new solutions, working closely with internal stakeholders across time zones.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for merchants and commercial teams for financial issues such as reconciliation, payouts, and payments settlements.
  • •Communicate reactively and proactively with merchants via email and phone in English to resolve financial-related concerns.
  • •Educate and advise merchants’ finance teams on gaining value from Adyen’s platform, products, and features.
  • •Receive and analyze merchant pain points and collaborate with Finance Product and Development teams to improve or build new products.
  • •Work closely with Finance, Product, Account Management, Development, and other internal teams to address merchant needs.

Key Requirements

  • •At least 3 years of B2B customer support experience with exposure to banking, payments, or financial products (issuing, business accounts, capital/business financing).
  • •Strong finance and analytical skills, with the ability to get familiar with internal accounting systems.
  • •Strong communication skills and confidence working directly with merchants.
  • •Ability to make quick, informed decisions under pressure and prioritize based on urgency and necessity.
  • •Advanced MS Excel proficiency and excellent written and verbal English communication.
Experience:3+ yearsB2B customer supportBankingPaymentsFinancial products
Education:
Skills:CommunicationAnalytical skillsDecision-makingPrioritizationHandling ambiguity
Languages:English
Tech Stack:MS Excel

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn