Senior Brand & Consumer Advisor with German(full time OR part time)

Procter & Gamble
Romania
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Problem-solving","Emotional intelligence","Teamwork","Empathy"]

Provide front-line consumer care for the German market for leading P&G brands, addressing inquiries, resolving complaints, and improving the consumer journey through accurate documentation and process improvements. Collaborate with team leaders, participate in training, onboard new teammates, and deliver empathetic, bilingual service (English and German) in a Bucharest office setting.

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FursaFursa
Procter & Gamble
Procter & Gamble
7 months ago

Senior Brand & Consumer Advisor with German(full time OR part time)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 days agoStatus: Live

Job Summary

Provide front-line consumer care for the German market for leading P&G brands, addressing inquiries, resolving complaints, and improving the consumer journey through accurate documentation and process improvements. Collaborate with team leaders, participate in training, onboard new teammates, and deliver empathetic, bilingual service (English and German) in a Bucharest office setting.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Engage and listen to understand consumer concerns with empathy and professionalism.
  • •Resolve issues by managing complaints efficiently and collaborating with team leaders for timely solutions.
  • •Document and improve by keeping accurate records and suggesting process improvements to enhance the consumer journey.
  • •Follow through to ensure cases are resolved and consumers stay informed.
  • •Learn and grow by participating in training sessions and supporting onboarding of new team members.

Pay and Benefits

Perks:Health InsuranceLife InsuranceAnnual BonusEquity

Key Requirements

  • •English & German fluency is required, both verbal and written.
  • •Bachelor’s degree or Master’s degree.
  • •Proven experience in customer service or consumer care, handling complaints.
  • •Strong problem-solving skills and ability to think critically under pressure.
  • •Ability to work collaboratively in a team environment while being self-motivated.
Experience:Consumer goodsCustomer serviceGerman market
Education:Bachelor's
Skills:CommunicationProblem-solvingEmotional intelligenceTeamworkEmpathy
Languages:EnglishGerman

Company Brief

Procter & Gamble
Procter & Gamble is a global consumer goods company that develops, manufactures, and markets branded household, personal care, and health products across categories like beauty, grooming, health care, fabric & home care, and baby & family care.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1837
WebsiteLinkedIn