Carvana

1 year ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Run the local Carvana hub for Market Operations, owning market launch, day-to-day operations, logistics, consumer branding, and ongoing success. Lead and develop a team of Customer Advocates by coaching performance, setting goals, and driving morale. Analyze business trends, proactively solve roadblocks, generate regular reports for upper management, and step in alongside the team to deliver a great customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and market success.
•Lead team engagement and effectiveness, creating strong morale and a positive presence in the market.
•Help recruit, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
•Develop the team through feedback, performance check-ins, and goal-setting to improve skills and performance.
•Monitor reports and present results to upper management; proactively assess trends and resolve complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement, guiding teams to exceed goals.
•Strong interpersonal and leadership skills, with ability to diagnose and solve problems while maintaining focus on the customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsEmployee coachingProblem-solvingCustomer focus

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 year ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and market success.
•Lead team engagement and effectiveness, creating strong morale and a positive presence in the market.
•Help recruit, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
•Develop the team through feedback, performance check-ins, and goal-setting to improve skills and performance.
•Monitor reports and present results to upper management; proactively assess trends and resolve complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement, guiding teams to exceed goals.
•Strong interpersonal and leadership skills, with ability to diagnose and solve problems while maintaining focus on the customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsEmployee coachingProblem-solvingCustomer focus

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website